Problems of blackBerry Smartphones with internet and e-mail-new phone purchased internationally through E - bay

Hello

I have three BBs - the latter is a Pearl Flip I bought new on e - bay.  After spending several hours trying to find why I keep getting error messages when I try to set up my email, I realized that the phone only has 5 service books and doesn't have a book, 'Provisioning '.

I tried to get online through my BIS to get new books, but I don't seem to be able to.  I have a SIM card only through TESCO which I think are using O2.  When I rang TESCO to clarify, they said that my BIS was BB!  I tried to explain that they were the carrier, but that the call was cost me at a premium rate, I dropped!

I tried to enter PIN and IMEI of the phone the 02 and T-Mobile (the phone is locked to T-Mobile originally), but they do not recognize the numbers.  I am now stuck can you all please help? All other functions are fine.

Thank you

Tags: BlackBerry Smartphones

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