Problems of Windows Mail attachments

Whenever I try to send a photo attachment - it automatically attaches a copy of the image in the body of the e-mail message and then refused to send the email - by saying: this is incorrect, and then it is blocked.  I can't yet answer to a message I get if there a photo attached; Help, please

Hi Sheri Meyers

Welcome to Microsoft Vista answers Forum!

I would like to ask a few questions to help us focus in the right place.

1 how long have you been faced with this problem?

2. If it works well before?

3. may I know what mail client do you use?

I have a few here that might solve the problem.

I suggest to disable anti-virus and check if you can send emails with attachments.

Step 1:

If the problem persists, I would start the computer in safe mode with network and check if you are able to send emails with attachments, safe mode starts Windows with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed that, follow these steps to start the computer in safe mode with networking:

1 restart your computer if it is running.

2. tap on the F8 key after your initially on powers computer.

3. Once you see the menu Advanced Boot Options, you can stop tapping.

4. use the up/down arrow keys to highlight your selection.

5. Select Mode safe mode with networking and press ENTER.

6. you should see loading drivers and wait please.

7. you should then be at the Welcome screen.

8. connect to your computer using an account with administrator privileges.

More information: http://windowshelp.microsoft.com/Windows/en-US/help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx

 Let's see now if you are able to send mails with attachments, if you are able to send emails, go to step 2 to perform a clean boot on the computer.

Step 2:

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to run check and clean boot if you have the problem.

1. click on start, type msconfig in the search box and press ENTER.

User account control permission

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

2. in the general tab, click Selective startup.

3. under Selective startup, clear the check box load startup items.

4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

5. click on OK.

6. When you are prompted, click on restart.

7. after the computer starts, check if the problem is resolved.

If the problem is resolved, check what is the cause of the problem, referring to the link given below: http://support.microsoft.com/kb/929135

Note: Make sure to put the computer to a normal state in following step 7 in the above link

You can check the link for create shortcuts for the programs on the desktop: http://windowshelp.microsoft.com/Windows/en-US/Help/52f853fe-de4d-4924-bfc0-0373fcf862391033.mspx

Hope this information is useful.
Let me know if it worked.
All the best!

Thank you, and in what concerns:
Swathi B - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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