Problems syncing of Smartphones from blackBerry Desktop Manager: closed windows program

Similar Questions

• Smartphones from blackBerry Desktop Manager 5.0 and hang up Roxio Media Manager

  OK, I spent an hour searching for messages on the forum and not gettting any where.

  Here are the details:

  New laptop with Windows XP - SP3

  New installation of BB Desktop Manager 500_B28_Multilanguage

  I use Sync to update my address book via Ascii one-way.

  What does once.  No problem

  Restarted my laptop.  Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.

  I hit Cancel and it comes back.

  The only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync

  Try to remove one and I get this message 'Installation pending'.

  If there is a problem with 5.0 why is a new version correcting not out?

  Means do a "Clean uninstall" (KB02206) of Blackberry Desktop Software positions, means (KB19218) Windows Installer Cleanup several positions.

  Before I get started, y at - it a real solution?  If I do the clean uninstall and then install 500_B28 I'll hang whenever I start the computer while the installer looking for Roxio?

  Could someone help me please.

  Twas obivous that I was going to get NO HELP from RIM, so I called my IT Department.

  Here's what I've done so far.

  Open the Task Manager.

  In Applications, do a right-click on the RMM install process.

  Left click on go in the process.

  This step puts you on ISUSPM.exe

  Click on end process.

  Click OK.

  Go back to Task Manager, select process

  find misexec.exe

  Click on end process.

  Click OK.

  Go to add / remove programs

  Uninstall the Blackberry Desktop Manager

  Uninstall using DELETE all user settings

  After 15 minutes, finally deletes it on MMR also

  I ran Windows Installer Cleanup Utility (290301)

  verified that no Roxio programs or programs BB were on the computer

  and restarted.

  So far so good.

  Now, I have to decide if I want to put BBDM with or WITHOUT the MM.

• Smartphones from blackBerry Desktop Manager: error needs to close

  Hi all

  I prowled around and tried to solve this problem, now I ask for assistance at the feet of the masters...

  Simply, Blackberry Desktop Manager has worked well because original install last November.  Recently, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close."  Digging for information, it says "AppName: AppVer desktopmgr.exe: 5.0.0.11 ModName: mshtml.dll ModVer: 8.0.6001.18812 Offset: 00209d2c.

  BB Storm (VZW) and Windows XP desktop PC.

  Clarification - the Office Manager will remain until the BB is connected.  The PIN number is displayed when connecting via USB.  In 5-10 seconds the error box appears and the program stops.  If the BB is connected before launching the Desktop Manager program starts, poster PIN code, then the error pops up after 5 to 10 seconds.  Tried USB ports on the front and the back of the PC.

  I followed the instructions elsewhere in the forum to uninstall the Desktop Manager and the settings from the PC, then a new download and reinstall.  No joy.

  I use outlook 2003 (pop3 mail) and BIS.  Yet once, it worked fine until recently.

  I installed on another PC Desktop Manager (identical hardware) and it works very well and allows me to save the BB, no error message.  However that the PC is not my main (with Outlook) machine that I need to synchronize.

  So - what to do now?

  Thank you very much

  Hey there sdgardne:

  Thanks a lot for the suggestions.  I followed your instructions (many markets) described in your message 1256 19/10/2009.  Unfortunately, that didn't solve the problem.

  So I started looking in the updates for Outlook 2003, and in the process, I installed Windows XP updates and has encountered a problem in Internet Explorer (I'm normally on Firefox).  Liquidation of reinstall IE8.  That clears up the conflict BB/DM - no error "needs to close" more and I can sync the BB to Outlook very well now.  Never had the updates for Outlook, which will save for another day.  Only so many times one day Microsoft...

  Be well.

• Smartphones from blackBerry Desktop Manager "Connection" infinitely...

  Hello everyone,

  I've been a BB user for a while through my place of work, and so when it came time to own a personal device I naturally gravitate to Blackberry. Now, I own a 9870 and can say that it is a smooth device and not had any problems with any of the configuration of the device itself.

  My problems began when I installed the Desktop Manager on my PC at home. I have the latest version of the Office Manager v6.0.2 B45 and installed. Next I went to connect my device (selection only, load the information says the correct setting for the Desktop Manager but I also tried other Media Sync and USB Mode), which BB device detected correctly, after pilots themselves management and could see the number of PINS and a time of 'Connected' count to.

  Desktop Manager launches, without error, and displays the green USB icon beside the name of the device. In the lower right corner of the software, it says "Connection" with a rotation of wheel environmental activities, although slowly. It remains in this State indefinitely. (At the end of my ordeal I left all night and woke up to 5 hours later to find in the same State with Device Manager the show after having been logged all the time)

  I tried to reinstall the desktop software, reboot, do battery pull, disable the power management for the USB port (a port directly on the PC, not a hub) and try other ports on the PC, running for Desktop software compatibility mode, forcing 'run as administrator '. I have probably forgotten some of the things I've tried that as I spent many hours of grinding.

  I KNOW that the device is functional, as is the cable I have to connect it to my work laptop and it works perfectly as works my Blackberry. I'm hoping that I have missed a few minor details or overlooked some obvious parameters like "good mode on" I can't think just not what else could be the problem.

  I throw myself on your mercy that I don't know what else to try to solve this problem. Any help would be appreciated!

  For the sake of reference, my PC specs are:

  Windows 7 64-bit, home

  4 GB OF DDR3 MEMORY

  Intel I7 860

  (Lots of free disk space)

  I don't know if I did something wrong to post my topic and so it has been neglected or if there is simply not one that has experienced this problem. I know that their must be some people who use Bluetooth to synchronize their devices, and help on that would have been great.

  For the sake of posterity, I bought an ASUS BT211 adapter and installed using drivers from the chipset manufacturer (Atheros) so that Windows can use it's native stack of BT and be detected by Device Manager.  I was able to pair it using this method and the management office IMMEDIATELY detected the connection and allowed me to sync and backup the device.

  On a whim, I connected the USB cable I had so much trouble with and noted with a certain degree of exaltation that he detected and connected almost instantly. I've disconnected BT and can now connect and sync with USB with no problems whatsoever.

  I don't know what the specific problem was, but there is clearly something in the initialization process, which did not work well USB which has not been met through BT, and now that it's at this point, is no longer hangs it past.

  I hope that this information will be useful to some tortured soul who comes through it, or maybe some staff of the QA of RIM, as I was able to benefit from other experiences.

  Good luck!

• Smartphones from blackBerry Desktop Manager for Mac KB19454 error message

  Hi all

  I am new to the community and would appreciate any help. I have two recent problems for which I'm looking for troubleshooting tips. The priority problem is first mentioned below.

  I just met this error message, "For help to resolve this problem, refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager" when trying to sync my Curve 8320. I use a Mac and I've not met difficulties of synchronization for downloading the new version of Desktop Manager for Mac in December/January. I was not able to download the last updated however. I saw a post initially by a user who has the same problem, but I didn't know the question, and so I am hopeful of possible suggestions for resolution.

  The other problem I have experienced recently, it's that I can't compose an SMS/MMS message. I can only answer to someone's message. When I try to send just one, by default back to the list of messages.

  Please Note: I don't have wireless on my phone. I use Blackberry Desktop Manager Version 1.0.1

  Also note that I am not able to access e-mail messages per day, but will try to return answers / inquires as quickly as possible.

  Thanks in advance for the help.

  Hi and welcome to the Forums!

  For your first question, I can't tell if you still worked through the reference KB... If not, you can find it here.

  For your second question, I'm not sure... but maybe it will help you:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• Smartphones from blackBerry Desktop Manager Version 5 desperately!

  My laptop crashed by a virus and I had to reinstal the OS.  I lost my Blackberry Desktop Manager with everything else.  I tried to download it from the Blackberry site, but now they have only a link to Version 6 who won, sync t with my Agent's Office Organizer. Where can I get Version 5?

  Hey henrybliss,

  Welcome to the community of BlackBerry Support Forums.

  I'm sorry, but that the latest version of BlackBerry® Desktop Software is available for download.  Go to www.blackberry.com/desktop

  Let me know if you have any other questions.

  See you soon.

• Catastorphe Smartphones from blackBerry Desktop Manager and "BOLD"

  I just downloaded the new Blackberry Desktop Manager Mac and synced my "BOLD", then I was stupid enough to upgrade the software on the "BOLD". It was 4.6.0.126... after a while the Office Manager gave me a message that it was unable to complete the upgrade. The "BOLD" ended with a whitescreen, a list of the applications and the 4.0.0.245 BlackBerryPlatform at the top of any time I try to select one from the list, I get a variety of error 'uncaught exception' message etc. When I try to reload the old OS, "BOLD" does not connect (even though my MAC initially recognises there is a plugged USB cable.)

  Bright ideas? up until now, I liked my "BOLD"...

  Exactly the same thing with the new Archbishop Desktop for Mac and a BB "BOLD".

  See

  http://forums.CrackBerry.com/F83/reload-software-507-BB-bold-94113/

  for a way to restore the OS BB (but you need a Windows PC to do that).

  Good luck.

• Smartphones from blackBerry Desktop Manager 5.0.1 hangs at startup

  I installed the Desktop Manager 5.0.1 on the CD that came with my new Blackberry Bold 9700, after first use Windows Control Panel > Add/Remove programs to remove the Desktop Manager 4.6, I had already installed with my old camera. After the installation, from the beginning until Desktop Manager 5.0.1 the message "Before you start, check that your current Blackberry device is connected to your computer" appeared. To connect my camera to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."

  I tried a clean uninstallation (KB02206), then a reinstall with the same results.

  The file Desktop_ERRORLOG. TXT to C:\Program Research In Motion\Blackberry reads as follows:

  Problem solved when DM set to automatically upgrade to 6.0 on my computer. The new version works without crashing.

• Error of Smartphones from blackBerry Desktop Manager during synchronization

  During the last week, I can no longer complete synchronization of my Blackberry "BOLD". Never used to have problems and never changed anything with the computer but now I get an error during the synchronization process and it stops.

  During the synchronization process, I get the following error "Blackberry Desktop Manager has stopped working and the program needs to close."

  I have re-installed the software Manager Office twice with no effect. I use Desktop Manager 4.7 version.

  If anyone has had this problem and have ideas to solve?

  Yes, remove the attached file and the synchronization again.

• Smartphones from blackBerry Desktop Manager asking for Device Manager

  When I try to boot my desktop manager, I get the following message:

  "The Application Loader Wizard requires BlackBerry device manager must be installed.  Please contact customer support. »

  But it seems that Device Manager is installed and running correctly.  It is also strange that the Office Manager window title says "connected - BlackBerry Desktop Manager»

  Then another box opens with the title, "Current task" and it displays the message:

  "Verification of updates of device applications.  Please wait... »

  I can't do anything while it checks updates and pressing the button cancel has no effect.  I end up having to close the Manager program office via the windows Task Manager.

  I tried uninstalling and reinstalling with the supplied CD and downloading the latest version of the desktop on the web Manager software.  I am running Vista Home Premium 64.  Anyone who can point me in the right direction to get my BB works fine on this computer?  (It works fine on my XP computer)

  Hi and welcome to the Forums!

  Since it seems to be so many things, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (3) get a new RIM DTM software download:

  • https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start whatever you were trying again.

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager vs Palm Desktop

  Hi, I used different palm pilots for many years and recently replaced the Palm with a BB tour. I had hoped it looked like office to Palm Desktop, where you can view & edit calendar & coordinated directly instead of having to use the BB for all data entry, but I do not see this feature in Desktop Manager. Am I missing something? What a pity, if this is not available, it's the BB a much less attractive option for me.  Thank you, "Reg".

  Hi and welcome to the Forums!

  Unlike other how things, RIM does not provide a desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a driving software that works as a bridge between your PIM and the BB. See this compatible PIM KB:

  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager crashes since loading v6.0.0.43

  I just lost another hour trying to synchronize my 9530 BB with MS Outlook (v2003 on laptop with XP SP3) when the BB Desktop v6 hung several times during the launch.  I just downloaded the old desktop v5 and install it now.  My BB is 2 years, I'm in the mkt for a new phone. Due to timing issues, as well as the low battery performance, it is difficult for me to not switch to Android as soon as POSSIBLE.  I love BB, but it was due to the steady performance and high reliability.  Without that, I'm better with new Android phones and more applications.

  I'll try to roll back to the b 82 5.0.1 to see if the Desktop Manager will synchronize as it was as an interim solution.

  Does anyone know how to run the v6?

  (Otherwise, I'm out of here and I'll see how Android or iPhone sync.)

  Successfully removed Desktop Manager v6 and restored to v5.  Works as expected - syncs between Outlook and the storm without hanging.

  Why would a broken version be released?

  In any case, solution seems to be to keep the version of the software that actually works.

• Smartphones from blackBerry Desktop Manager ask for a password when I connect my BB 9780 with my computer

  I installed the BB DESKTOP MANAGER on my computer... When I connect my BB 9780 with my computer and run the BB DESKTOP MANAGER, a window opens, which requires a password that I do not know... !! Please help me!

  You will need to enter wrong 10 times and then set a new password. After the attempt of 10 all data will be be wiped off of the device. Good luck.

• Problem of Smartphones from blackBerry Desktop Manager connection

  I was sync my phone with outlook since I got this phone (8830) about a year and have never had this problem, I connect my phone to the USB port and open Desktop Manager, it says "disconnected, I checked the ports and it is connected, I also deleted and reinstalled the Desktop Manager, but still have the same problem, advice?

  Take a look at this article from RIM:

  http://www.BlackBerry.com/BTSC/KB10144

  Furthermore, if you need to add information to a thread that you have started, I suggest open the thread and clicking on 'Options' in the top right of the post.  You will then have the option to add to your message without having to start a second thread.

  Let us know if this article helps you.

• Smartphones from blackBerry Desktop Manager with Pearl 8120 crash with no error message halfway sync!

  I use my 8120 during about 3 months with Desktop Manager 4.6 with no problems. Recently, he updated to 4.7 and since, every time I try to sync it gets partially thanks to the synchronization of calendar items, then a Vista error message appears saying that the Office Manager has stopped working and leaves the program.

  I tried to uninstall 4.7 (including remove registry items) and reinstall 4.6, but now the same problem occurs with 4.6!

  Grrr...

  Still not ready to sell my soul and buy an iPhone, but I need help!

  OK, you're probably one or more damaged calendar entries.

  Through this http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451 KB

  Look at those logs that you have created and scroll right to the bottom of it, which would be your damaged entry.  If it still does not work after your remove the first entry corrupt, repeat these steps until you remove all damaged items.