Problems to access emails due to the area of security of Windows and all the emails have disappeared from the Inbox

I have a HP with Windows Vista computer.  For the last few days whenever I try to access my email using Windows Mail, a Windows security box appears you request for my user name and password that are not accepted when I type in and to "allow" with a lock symbol appears low to the right of the screen, where "incoming mail" would normally appear. I get the occasional batch of e-mails through but only once per day.  Two days ago, all of my original emails (about 1,000) have disappeared from my Inbox.  I rang my phone co co/email, microsoft and the manufacturers of my coomputer, but everyone tells me problem of is the other company.  Meanwhile, I am really concerned about all the emails that I lost.  Can anyone suggest how to get rid of this security box and restore all my lost emails?  Help!

Hello

1. Since when are you facing this problem?

2 did you changes to Windows Mail settings?

I suggest you follow these methods and check.

Method 1:  Windows message store can be damaged or corrupted.  You can try to rebuild the message store.

Rebuild the Windows Mail message store
http://support.Microsoft.com/kb/941090

Note: Follow the method 1 first, which is mentioned in the link above.  If rebuilding the message store does not help, follow method 2 to rebuild the Windows Mail folder.

Method 2: Solve problems with Windows Mail

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Windows-Mail

 

 

I also suggest you to update the virus for your anti-virus definitions. In addition, make sure you have all the windows security updates installed on your computer.

I hope this helps.

Thank you.

Tags: Windows

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