Problems to install the Solution Center

Similar Questions

• Cannot install the Solution Center in Windows 7 for HP7310

  I have a HP7310xi AIO that works very well until recently.  I've recently updated Win/XP to Win 7 32 bit and the printer software will not be installed correctly.  I downloaded and tried all the diagnostic tools that I can find on this site, nothing helps.  I can print but cannot scan due to lack of Solution Center software.  I want this to be a device connected to the network and part works very well with the printer, but I repeat, it will be no scanner - is network or USB accessory.

  I downloaded (several times) the file of the AIO_CDB_Net_Full_Win_WW_130_141 software, which is supposed to install the necessary software, but IS NOT INSTALL the Solution Center.  I tried HPPIW for installation and also HPHNDU and HPPDU for the diagnosis of the printer, and who work very well.  I also tried HPPSdr (who works for the printer, but not scan) and HPSDU, which does not at all.

  I still have my original installation CD and I tried, but of course it does not work with Win 7.  I also tried to uninstall the entire software package and then try to re - install, also without success.  It seems that the uninstall process is incomplete, or at least that's my guess.  I tried running also uninstall batch since the original installation CD files (the files to \util\CCC\Uninstall, Uninstall_L1, etc.) and they seem to work, but still the re - install subsequent does not install Solution Center.

  I recently ordered the customers a new installation CD, expecting a full installation CD for Windows 7 and receive.  The label of the CD says it's for "HP Officejet 6300, 7200, 7300 all-in-One-series", and also that it is "Version 13.1.0" and "Windows 7" and "Multiple languages"  It is the number of piece CB744-10003 and seems to be exactly what I need.  HOWEVER... This is ACTUALLY ON THE CD!

  Usefully, the label gives the following instructions:

  Insert the CD in your CDROM drive

  All Windows operating systems:

  (a) click on 'Start' in the task bar, then click on 'run '.

  b} type d:\Setup and click OK (where "d" is your CD drive letter"

  This is exactly what I expected to see on an installation CD; BUT there is NO "SETUP" FROM THE CD FILE!

  The content of the CD is exactly TWO FILES:

  AIO_CDB_Net_Full_Win_WW_130_141.exe, and

  AIO_CDB_Net_Full_Win_WW_130_141.MD5

  The first file is the same as I've downloaded several times on your website and many, tried several times to install.

  THIS CD DOES NOT CONTAIN WHAT THE LABEL SAYS WHAT IT SHOULD CONTAIN.

  I spent a lot of time on the phone with 'Technical Support' (telephone number 1-800-474-6836) and just got a huge evasive.  The best suggestion they could offer was that I should 'upgrade' my printer!  I know the printer is old, and I know that the printer itself is not supported.  However, I expect better than that of a software package that is supposed to take care this device on Windows 7 AIO.

  If I can't get this resolved successfully, I'll upgrade my AIO - but it WILL NOT BE ONE OTHER DEVICE HP!

  Hmm...  I have an Officejet 7410 similar, I used the same configuration file to install and have used it for a few years on my Windows 7 system.  A few questions:

  You have the printer connected by USB or network?

  You said that you had upgraded to Windows XP.  Was this a clean install on the XP machine?

  Are there any error messages during installation?

  There are a few things to try: If the printer is connected with USB, unplug it before you continue.  Navigate to the folder folder (open the Explorer and folder type in the address bar), look for a directory starting with 7z and a date corresponding to when you tried to install the printer.  Go to the util/ccc directory in the 7z... directory and run uninstall_L3, uninstall_L2, and uninstall_L1 files.  (This is the program of uninstalling the version of Windows 7, it might be more effective than the XP uninstall program).  After you run each file three batch restart the computer and log in as a user with administrator privileges.  At this point, run the Setup program.

• All-in-one Pavilion 23 23-b034: 2 try to install the solution Center HP for printer HP Pavilion has failed. Screenshots

  I had to do a cover of the factory recently. I can print with the HP C7280 programs smoothly. I got this printer and the solution Center works on this pc before the resumption of the plant and another pc before that.  I tried to install my printer HP all One Printer Solution Center now twice with today fails. I hope that the help of screenshots.

  I 1) downloaded a complete new installation - 2) off all antivirus - 3) restarted and restarted the printer HP - 4) the fact that all windows updates have been applied for windows 8.1 - 5) tried after the provided HP solutions but always with failure. Installation all the way to the final "device configuration"... and then expires. Thanks for any help.

  

  

  I ALWAYS KUDO AND MARKED RESOLVED. It is THE RIGHT THING to DO... doncha know. «  :-D
  Find thumbs upward, then click on to a KUDO
  Look to the right and see the OPTIONS to mark ACCEPT as a SOLUTION. Thank you!

  RnrMusicMan: (btw, former musician of Navy for this purpose) I need to send thanks a lot for your answer. I have tried, almost to the point of questioning my sanity, too many times tried too many things and all have failed. Why not go and buy a new printer? Financial considerations. Here's what I've worked with... (finally a good result there, at least the best I know for the moment at the end)

  (1) start here, I have an older HP all C720 printer wireless. I do not think at the moment there is a download of the full version which will allow him to install it in a machine of 8.1. An 8 machine if necessary, but not a 8.1 I do not...? That's what I gathered. Where I made my mistake, so, I was this old horse to battle C7280 installed on my newer HP Pavilion and worked very well with 8.1, (read on before thinking 8.1 work with the C7280) when I say great worked, I mean the Solution Center has worked. Then after a while I improved the Pavilion to 8.1 and everything was fine. A couple of weeks, I had to do a cover of the plant on the HP Pavilion. Instead of installing the software of the printer with the center of solutions right then while he was still an OS 8, I upgraded to 8.1 Loaded my favorite of all the programs and tweaks and tricks. Then I said, I'll install the old workhorse C7280. It would not, not at all, regardless of how many tips I read here, and Googling. Then I tried to install the full version of XP on one of the XP machines. No go. Something I said is prevention. Who could know. I tried to purge the XP what I knew could be related to HP. Shut off all antivirus programs, download fees, etc. etc. ad naseum. I have read and read and tried and failed and failed. You get the drama.

  So, I decided that if I could get it on the Acer Aspire one Netbook I could use as a slave, small sorta Acer server. I barely use the netbook anyway. So I couldn't do. Frustration. So I decided JUST ONE MORE ATTEMPT. And here's what I did for Acer.

  I did a factory restore. No former antivirus autour. Nothing is added. Presitine and already had Service Pack 3 with the resumption of the plant.  What follows I have none to little idea of his touch, but that's what I did.

  (2) I have an old modem that I had used as a slave of my new modem D-Link. I got it, because many of my devices will not work on the new 'n'.  I think, old modem old printer, old BONES. I have set the printer to get the old o SSID of the slave and agreed which has no password. Fortunately, I know anyone personally that could use this wireless slave and they all have their own.

  (3) so once again, I downloaded the full version of XP on the netbook. Extracted, he ran, and so he went the full installation and works.

  That's a lot, but I'm a cheap guy who hates to throw even if old devices, good. I use this Chrome extension called Extension Office remotely in order to get on the netbook from any computer and print using the Solution Center.

  I don't know what I did but I know I've worked. So this is my solution. I'm sure some could find another work around, but probably way above my paygrade.

  Once again, thanks a lot for taking the time. I think I followed your solution several, much too long and did not work. Unless I was always doing something wrong.  My solution was radical but it works for me always try to use these appliances. I just take good care of them and they last. My most recent is the HP Pavilion and it's going on 2 years now.

  Differences or questions please ask. 'Jack :-{D '.

• Cannot install the Solution Center for HP Photosmart C4780 in win 8.1 64 bit

  When I tried to install the full software from HP, the installantion hung an i had to stop. Since then, I get a runtime error:

  Program: C:\Users\(my username)\AppData\Local\Temp\7zS0615\Setup.exe

  This application has requested the execution to terminate in an unusual way.

  For more information, contact the application support team.

  I contacted HP support and the technology has been able to help me to install the base of the printer driver, but I can't use the complete featers (scan, for example).
  I tried to use the HP Installer on site, he acknowledged the printer in my network (wifi) and indicated that there was a prolem and I needed to install the complete software, he then download s/w but to try to run it, I got the same error again once. Help someone?

  Thank you!

  Hello

  Try the steps below to uninstall the existing entries to printer and software.

  Note: Make sure that the printer is not connected to the PC by USB.

  1. Press Win + R to open a window to RUN.
  2. in the window RUN, type %temp%
  3. Opens a window of time, and you will see a list of file names starting with 7z...
  4. Open who has the printer name in it, and then look for the name of the folder UTIL > CCC,
  5. then search for uninstall L3.bat and double-click it to run it.

  Once the uninstall is complete, reboot the PC.

  Now run the HP printer Installation Wizard to install the printer s/w.

• Format Microtour HP 200 G1: The Solution Center will not be open today

  Since November the HP Solution Center software installed in the PC was working fine with the portable printer all-in-one Officejet 7210xi until today. The problem is that the Solution Center does not open and there is no error message, just a dial tone. I tried to uninstall and reinstall once without success, same problem. I am now at a loss what to try next.

  Microsoft has released a patch today https://support.microsoft.com/en-us/kb/3133431 , which corrects the error introduced by 3132372 The new update allows Flash files embedded in the browser. This should fix the problems with the HP Solution Center.

  Please do not uninstall the MS security updates and make you vulnerable.

• Photosmart C6180 all-in-one: cannot install the solution on 8.1 Center

  I received a message that there was a problem with the Solution Center. I uninstalled, but were not able to reinstall.  I thought that maybe the printer Installation Wizard might help, but that can not install no more. The printer is getting to be about 7 to 8 years, but still works fine. The 8.1 is an upgrade of Windows 8. When I choose the download, nothing happens.

  Hello layor.

  Welcome to the HP Forums.

  I see that you have a problem for the printer, re-installed on your computer.

  If you have the printer connected to the computer with a usb cable, please remove both ends and pass the cable on the side for now.

  Please start by clicking on the following link for uninstall the printer software.  We want to make sure that the old software has been completely removed until we are trying to re - install.

  Once the uninstall is complete, restart the computer so that the changes take effect.

  When the computer is back on, disable firewalls or anti-virus protection.  We don't want anything blocking the download depending on whether I'm going to give you.

  Here is the link for the drivers and software HP Photosmart full feature.  Save this file on the desktop of the computer so that it creates its own icon.  It will be easy to find when the download is complete.

  Double-click the new icon and follow the installation instructions.  You will receive connectivity options. If you choose to use a USB connection, do not connect it until you are prompted to do so.

  If you have any questions or concerns, feel free to write me again at any time.

  See you soon,.

• Unable to install the solution on Officejet 7410 Center.

  Windows 8 with all-in-one Officejet 7410.  Print wireless, but cannot scan.  I downloaded the latest version of the software.  What Solution Center to open I get "cannot run because the device is not over.

  I tried loading CD but windows 8 can not "run as.."

  Thanks for any help.

  Hi Raindrop211 and welcome to the forums of HP!

  I'm sorry to hear you had problems with the solution Center HP regarding your Officejet 7410, but I will certainly do my best to help out

  It really looks like that something is not to proceed with the installation correctly, so to start I would like that you start by removing the software HP using HP Officejet software and driver removal utility and then once it is removed, I would like to you clear your Temp folder as well.

  Once this is done, I would recommend that you reboot your PC and then go to download and run the HP printer installation wizard as it should be able to download and install the most recent drivers for you.

  I would like to know how it goes for you!

• Cannot install the solution without CD Center

  When lights in my office, I got a message that the Solution Center cannot be installed because I need the CD for it.  I do not know what CD I need.  Can someone help me with this problem?  And is it related to Microsoft or another program?  I have Vista Home Premium with Service Pack 2.

  http://h30434.www3.HP.com/T5/other-notebook-PC-questions/Solution-Center-disk/m-p/13153

  Read the information above.

  It is a problem with the HP software.

  Contact HP,

  See you soon.

  Mick Murphy - Microsoft partner

• I installed Windows 8.1 and my printer as shows disconnected in the solution Center.

  I have a HP Officejet Pro 7580 using Windows 8.1. I installed Windows 8.1 and my printer as shows disconnected in the solution Center.

  I uninstalled the hp app and reinstalled. Solved the problem! Thank you.

• Sections stock scanner & printer preference is missing from the Solutions Center

  I just bought a 6510 Photosmart e-all-in-one. I had no problem setting up on my laptop and set it up easily on an old desktop PC. However, I noticed in the center of HP Solutions on the laptop that two sections are missing from this - Actions "Scan" and "Printer Preferences". The only sections appearing on the page of the laptop are connected solutions, commercial Web resources, help & Support, then disclosures of personal information. However, the missing sections both appear on center of my Solutions desktop PC. How can I get they appear on Solutions Center the laptop?

  The Solutions Center I want to talk about is the page that appears when I click on all programs / HP / series Photosmart HP 6510 / HP Photosmart 6510 series or the icon of the printer.

  Desktop PC - Windows 7 Professional (32-bit)

  Laptop - Windows 7 Home Premium (64-bit)

  EDIT: I completely rewrote this post, including the title I used the terminology wrong so I hope that makes more sense now and I can get an answer to my problem. Maybe even an expert!

  Apologies in advance to the moderators if I did the wrong thing by rewriting, sorry.

  Due to a lot of things in my life I never had to call HP. However yesterday I did something stupid and had to reformat my hard drive. As a result, I had a clean slate to work with, and last night I was finally able to install the missing stock Scanner and Printer preferences. What I noticed during installation this time, was that I had an additional question that I could choose to install from the full functionality driver, called Smart something thing-or-other (sorry, can't remember title), which certainly is not in the list before (this is the same list that includes HP Photo Creations). I don't know why that did not exist before, but maybe it could be that I installed the printer in order to deparaments of the one below. He would have just because the news about my previous printer, which I had uninstalled it, was somehow still on my PC. Was the order I completed the installation in this time - 1) go to devices and printers, add printer, click the Photosmart series 6510 with the URL contains only numbers & points, and NOT the one with http / / in front of him (which is the link to the eprint centre) 2) download the driver full features on the site of HP , launched the present and choose what to install. And voila!

• Printing problem after upgrade HP solutions Center / windows 7

  Hello everyone,

  Since I've updated my PC for windows 7 (and a new version of the HP Solution Center), I can print is no longer any document (the only way to get something out of the printer, print a test through the solution Center page).  Communication is Ok (correct ink levels etc.).  Printed materials appear in the print queue, and then disappear as if they are printed, but nothing is (no error message).

  I have Windows 7 Home premium, to C5180 all-in-one USB connection.

  I already tried the HP diagnostic program and uninstall / reinstall.

  Any suggestion is welcome.

  Thank you!

  I would like you to try this.  Unplug the usb cable from the printer and uninstall the printer software.  Then go to this link http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153481&lc=en&cc=us&dlc=en&lang=en&cc=us select 32 or 64 bit and install this "HP Print fix software when upgrading Vista to Windows 7" then reinstall your WIndows 7 software for this printing.  Let me know if this solves your problem

• Photosmart C4780: Cannot load the solution Center since a cΘdΘrom with Windows 10 to scan

  Things worked fine with my old computer running Windows 7. However this computer failed last week, well that was 10 years old, and I bought a new computer with Windows 10.

  He had no problem with the wireless print job immediately. However, I need to have the program loaded in to scan documents. I think that the program is called Center of HP solutions? Despite the CD, I am unable to install the program.

  It presents a panorama of a Mediterranean home fron a gateway with Brown and the message "select install to begin the installation of your new HP device ' however Instrall is not presented as an option only"Exit".".

  I tried the Support Web site without success, everything I can find drivers.

  Help is greatly appreciated.

  Robert

  @RobertinHerts

  You will not find a download link for the HP Solution Center software as part of the full software solution features of your printer.

  Install HP Solution Center with the full Windows software feature of the HP Web site, or use the Printer Wizard.

  HP Photosmart C4700 all-in - One Printer series Full Feature Software and Driver

  http://ftp.HP.com/pub/softlib/software13/COL28119/MP-109702-3/PS_AIO_06_C4700_140_408-5.exe

  HP printer install wizard for Windows

  http://ftp.HP.com/pub/softlib/software13/COL50403/MP-150580-2/hppiw.exe

  You can see this also.

  Your HP printer static IP address assignment

  http://WWW8.HP.com/h20621/video-gallery/us/en/customer-care/1972074076001/assigning-your-HP-printer-a-static-IP-address/video/

  REO

• With the solution Center HP can magnify an already scanned photo?

  I have Windows 7 and the HP Solution Center.  I have already scanned photographs and would like to know if I can expand or otherwise alter these photos using the Solution Center and if so, is there simple instructions anywhere where I can get my hands on?

  Problem solved.

• Installation of the solution Center

  The solution Center does not install on my new computer.  I downloaded drivers etc and it still shows it is incomplete.  I lost the disc.  Cannot scan

  Hello PatPump

  Try the following procedure. It must remove all software HP may be in conflict with your installation.

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. If you have an HP computer, run the L3uninstall.bat. If you have a computer not HP, run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  Software Officejet 4500

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. If you have an HP computer, run the L3uninstall.bat. If you have a computer not HP, run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  Software Officejet 4500

  10. run the download to reinstall the printer

• Receive the error message when you try to activate the solution Center

  I get an error message when I try to activate the Solution Center.  'Error in the file c:\Program Imaging\bin\hpqscloc\1033.xml HP analysis'

  I tried to remove and reinstall the entire software suite several times, but did not uninstall the Solution Center file.

  OfficeJet J6450.  Windows 7, 32 bit.

  Hey R29,.

  Start by downloading the full package of driver from here: HP Officejet full feature and driver software

  If you have recently downloaded this driver package, you may be able to skip this step. If you have problems with the steps below and impossible to find a directory, you must re-download the driver pack and launch the exe.

  1. disconnect the USB from the computer printer.

  2. now, go to start > run > and type folder

  3. search for any record label hp_web_release or 7z

  4 inside of this folder, navigate to the 'util' directory > directory 'ccc '.

  5. in there, run Uninstaller_L1 through L4 in order.

  6. check Add/Remove programs in the control panel for additional HP programs that have not been deleted and delete.

  7 remove the HP or Hewlett-Packard directory in Program Files.

  8 Goto Program Files > common files and remove the HP or Hewlett-Packard directory there as well.

  9. Select start > run and type "temp". inside this folder, delete all the files.

  10. Select start > run and type "%temp%". inside this folder, delete all the files.

  11. now restart and reinstall the driver using the driver from the web.

  Let me know if that solves the problem.

  Thank you!

  Sean