Problems to recognize and sync with the smartphone Blackberry Q10 with PC

Thanks in advance to all.

My BB Q10 was not reproduce my calendar and added duplicates to my contact list whenever I have synced.  So, I uninstalled their software thinking Backberry link I re-install and solve the problem.  Now my PC does not recognize the phone (I tried the 'activate fix mass storage) and BB tech support says that I need to install a "div" ("you must contact Windows to request assistance on their part on the .msi file that your computer needs.") in order to download and re - load in the BB Link software.
I know that the problem comes from my PC because I connected the phone to my wife and it was immediately recognized, and you are prompted to install the BlackBerry link.
I know I'm a fossil with Windows 7 and Blackberry, but any help would be appreciated. Thank you

Like so many people, I had a nightmare trying to connect my Q10 and before that a Z10 for LINK.  After reading a lot of posts become completely disillusioned, until I found a post on the opening of the control panel/Device Manager and see if BB Q10 was listed and had a yellow triangle next to it and then try to reinstall the drivers.

So I plugged my BB to the computer with a USB cable

Open panel / but Device Manager there is no device listed outside the "RIM Mass Storage Device."

What made me think...

With the always-connected BB, on BB, I opened the settings / storage access and disabled USB mass storage.

On the control panel / Device Manager, immediately "RIM Mass Storage Device" icon in the taskbar, a window and disappeared popped up saying "search drivers."

This has changed then automatically to "Install drivers" and "Finish."

In Control Panel / Device Manager a new device popped up in the area of 'No' called 'peripheral network RIM.

Then I opened the link and it is immediately connected to my BB Q10...

Then I went there immediately disconnect and link back to the Q10 spilled the USB Mass Storage 'OFF '.

Certainly, there is a bug here...

I lost several hours tinkering with this whole process, and it's a nightmare of flashing.  While this may not work for everyone, I hope this works for some of you...

Tags: Windows

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