Problems upgrading to Windows 7 Ultimate - needs disk drivers

We have two HP TouchSmart PC.  One is a TouchSmart IQ505a originally shipped with Vista installed and running Windows 7 Ultimate for years.  The other is a 320-1135 was originally shipped with Windows 7 Home Premium TouchSmart.  We have a DVD of Windows 7 Ultimate 64 bit, burned an ISO image downloaded as part of a Microsoft Partner subscription.  (We are software publishers).

When I tried to install the 320-1135a TouchSmart, installation got as far as saying that «the installation program starts...» ».  He then asked me to insert a driver disk.  I downloaded all the Softpacs driver for the 320-1135a TouchSmart, copied all the files .exe on a CD and inserted into the 320-1135a TouchSmart.  Then I navigated to the folder that contains the drivers, but the Installer did not see them.

Over the years I've installed older TouchSmart IQ505a several times during the same installation disc, but I could neither recall never asked for drivers to the installation of Windows 7 was complete.  Then I reinstalled the TouchSmart IQ505a, just to double check my memory.  NONE of the pilots did NOT the same Windows Installer.  He completed the Windows 7 Ultimate 64-bit install.  I then installed the drivers of IQ505a TouchSmart as usual.

I guess what is happening here is that the 320-1135a TouchSmart requires latest drivers, or something that is not on our Windows 7 Ultimate 64 bit DVD.  So I called HP Support, only to be told that they were not familiar with the Windows 7 installation procedures and since we got the DVD from Microsoft, we have to communicate with them.  I protested "but it's YOUR drivers that's not reading.  I expect Microsoft will just to send back me to you. "- only to be told"contact Microsoft ".  Which is where we are currently at.

Can someone help me with my dilemma.  What I have to do something with Softpac .exe files before they can be seen as drivers my Windows install, if so what?  And if that's the case why couldn't HP tell me?

If the TouchSmart is running Windows 7 Home Premium, why don't you just try the upgrade by using Windows Anytime Upgrade and the ultimate product key?

If the license for Windows 7 Ultimate, you have access to is a retail version update or complete, you can use the product key and the Express upgrade to Windows 7 Home Premium to Windows 7 Ultimate. First of all, check that the edition of Windows 7, you are upgrading is already enabled (if it isn't, you will encounter complications and that you might start all by performing a clean installation). Click Start, type Anytime Upgrade, click on the option enter a key, enter the key of Windows 7 Ultimate edition at the request, click Next, wait while checking the key, accept the license agreement, click on upgrade, wait while the software upgrades, (it may take 10 minutes or more depending on the if updates are required) your computer restarts automatically, after the reboot, Windows 7 will notify its update of the computer, the computer will restart once more automatically and will be completed the upgrade, a window will appear notifying the upgrade was successful and your computer is ready to use, click Close, you should be upgraded to Windows 7 Ultimate files the stored settings and programs.

Tags: Windows

Similar Questions

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    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

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