Problems with a LefeCam HD-3000 from Microsoft and windows XP

My dad recently bought a Microsoft LifeCam HD - 3000.and installed on his computer. It runs Windows XP. When he tries to use the webcam, it shows a live image of the room, but if I am connected via Skype, I see a stock image (their icon). He gets the following error message "try to reduce the video resolution (it has already informed on the lowest setting) or the shutdown of unused applications.»    It doesn't have a browser or other programs that are running. There is one 'other info' link that shows the LifeCam help but doesn't really help. Any suggestions?

Hi LaineyP,

  1. Are you having similar problem when you use the Microsoft LifeCam software?
  2. Did you the latest changes on the computer?

See the article below to check and make sure that all settings are correct.

Using Skype with your Lifecam

http://support.Microsoft.com/kb/2262196

If the problem is that when you use the Skype program then I suggest that you post your question in the Skype forum.

http://Forum.Skype.com/

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