Problems with access to Photoshop and Lightroom

This is a week that I can not work because Photoshop responds with the message 'Renew subscription', there is someone who can help me solve this problem? I don't know where to turn!

Contact adobe support.

Tags: Adobe

Similar Questions

  • With the bundle Photoshop and Lightroom, Bridge and Camera Raw comes with it?

    With the bundle Photoshop and Lightroom, Bridge and Camera Raw comes with it?

    Hello

    Yes, Camera Raw and Bridge are included. Bridge will have a separate installation, however.

    Kind regards

    Steve

  • Massive problems downloading CC of Photoshop and Lightroom CC

    After about one day trying to get creative cloud desktop downloader to install completely CC Photoshop and Lightroom, I came to the conclusion, creative Office Cloud is complete crap! installation hangs, doesn't give me any errors. Have tried everything suggested in the previous topics on the issue. If I pay for it, an application should NOT GIVE ME PRESENTS a LOT of FRUSTRATION.

    Hello

    Please remove Creative Cloud app and Adobe Application manager using the-

    Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

  • Problem with access to WV and HAVE

    So I see a few problems with the two Appstacks and writeable volumes in 2.5.0 which I think relate just a matter of what needs to be changed.

    • Writable volumes
      • I have 2 accounts for my account that I attributed an accessible volume writable on a specific system.  When I log in the system in question that subscribe to the Windows profile Service is unable to load.  If I am in the same system with my secondary account on the same system I have no problem.  If I kill the accessible volume writable in the Manager of that then I can login with my account first without problem.
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      • If I attached a test battery to a provisioning system and try to install the software I could not create the directory "C:\Program Files (x 86) \Cryptophane" error 5: access is denied.  As soon as I cancel the commissioning Manager of installation of the software is complete without problem.

    The service account, I'm under Manager of appVolumes as the role of the admin

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    I tried several versions to see if there is something defined in Windows which is causing the problem.

    If a solution has been found.  It turns out a GPO has been the cause of the problem.  Once I added my test machines to an exclusion it resolved the problem.

    The policy in question contains the following settings that were the culprit

    Access to the removable storage / system

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    • WPD Devices: Deny access read-enabled
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    Is about to test an App stack, but this seems to be the culprit.

  • Problem with the plugin Photoshop and reflux

    I get the following message if poster every time I start photoshop:

    There is a problem with the generator. Quit Photoshop and try again. If the problem persists, remove third-party plug-ins or try to reinstall Photoshop.

    I am running PS 14.1.1

    I also noticed that the reflow option is missing from the drop-down list generaotr. I also tried just download/install the plugin installed by reflow.

    Any ideas?

    Thanks for the help.

    Hello

    There is a simple trick to achieve this.

    1. uninstall all your photoshop CC & edge reflow CC (make sure that you delete all the files in C: drive and temp files).

    2 after step 1 install photoshop CC & edge reflow CC normally.

    3. now download the Edge connection Plugin of

    4. after launch the plugin, and now, you will find a folder of reflow in your (Mac applications folder) and your (Program Files under Windows).

    5 open the folder "reflow/plug-ins/alternator /" and copy "reflow.generate" file.

    6. now open Photoshop CC and go into plug-ins/alternator /.

    7 paste the copied here folder and restart your Pc or Mac.

    8. now, everything should be good.

    It isn't only one answer is how I solved the same problem on my mac.

  • Problems with access to Microsoft and other sites

    I just bought and set up a new Toshiba laptop with Vista. When searching the Web I can't access Microsoft sites, MSN Messenger does not work properly and cannot gain access to other sites, including the site of the BBC iPlayer TV replay. I tried to use IE7 and Firefox, but no work.

    Can anyone suggest a solution?

    Hello

    What laptop Toshiba, you have exactly?
    At the moment it is really hard to say what the reason for that...

    You can access other sites such as Google or Toshiba?

    What happens if you start the command line, type ipconfig/all?

    Welcome them

  • I bought creative cloud. Including access CC Photoshop and Lightroom

    5 but I can't the CC of Photoshop. How to do it?

    Use this Upper associarions link in the page, a download button for the creative cloud desktop application. Download and install it. The open air the creative cloud sign in using your Adobe ID to the subscription and install the applications you need. https://creative.Adobe.com/products/creative-cloud

  • Hi, I am on the Plan of photographer with CC in Photoshop and Lightroom CC.  What is the cost to add another application (InDesign)?

    Thank you very much

    You can go for a unique application for design or get full CC. Please refer to https://creative.adobe.com/plans

    The app two cannot be contributed.

    Concerning

    Baudier

  • License problem after the Photoshop and Lightroom upgrade to the latest version of 2016.

    Hello

    I can't using photoshop and lightroom, because both were languages like trial 30 days.

    but ADOBE has always supported my money every month to join the package for photographers (~ 10 Euro/month)

    Since 2014.

    Problems proved that since I upgraded to Adobe software AC 32 days ago in new versions!

    What should I do now, team Adobe?

    I want to have access to Photoshop and Lightroom, because I pay a price for participation in this package

    or I'll ask Adobe to return my money!

    Kind regards

    Adam Komar

    0048 500 49 75 20

    Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  • 1 PC; 2 accounts; first of all for Photoshop and Lightroom and secondly for Illustrator - is it possible

    Hello and welcome to all the magicians using Adobe CC.

    Plan complete Adobe CC is too expensive for me and I did not need all the great apps.

    I only use Photoshop and Illustrator.

    Is it possible to use on a PC:

    (1) there are no 1 - with subscriptions to Photoshop and Lightroom (plan of photographers)

    (2) account No 2 - with unique app don't plan for Illustrator

    they will work at the same time (open some file in Illustrator and a few photos in Photoshop)?

    I try to look for an answer to my question. I found simillar, but not the same thing.

    If there is a chance, someone could help me I would be gratefull.

    Best regards from the Poland.

    I don't think that separate accounts can be used on the same machine, because they involve the same CC application - a single account can be signed.  But there is no reason that an account cannot be used for multiple subscriptions.  You should be able to acquire two subscriptions using the same account.

  • A week ago, I bought a subscription to CC in Adobe Photoshop and Lightroom. I can access Photoshop but this screen still ask me for the license number or if I want to continue with the trial. The same thing happens with Lightroom, only he mak

    A week ago, I bought a subscription to CC in Adobe Photoshop and Lightroom. I can access Photoshop but this screen still ask me for the license number or if I want to continue with the trial. The same thing happens with Lightroom, only it makes me sign and taking me in the tutorials. I can't access the actual program. Help!

    Ask the serial number http://forums.adobe.com/thread/1234635 has a link to FAQ

  • Problem with the installation of Photoshop and Lightroom updates

    Hello.

    I have a MacBook Pro with new hard drive and the only software that is Mac OS X Yosemite 10.10.3.

    I downloaded Creative Cloud App, login with my ID Adobe, checked the web site of CC my status as my plan is active and start the download and installation of Photoshop and Lightroom. Both programs have been installed in front of each app appeared an update button. But when I pressed the button to update, I got an error message: "cannot happen on the Adobe servers / please check your firewall settings and try again in a few minutes."

    Screen Shot 2015-05-06 at 19.06.51 copy.jpg

    I have log creative Cloud App, reboot my laptop, connect and try again, but the update failed

    Screen Shot 2015-05-09 at 22.39.20 copy.jpg

    I do not use any firewall in the firewall preferences system is disabled, my host file is clear

    (it's here)

    ##

    # Database host

    #

    localhost # is used to configure the loopback interface

    # When the system boots.  Do not change this entry.

    ##

    255.255.255.255 broadcasthost

    : 1 localhost

    FE80::1% lo0 localhost

    1.jpg

    Then I turned off wi - wi and connect to the Internet (wired connection) cable. But I still can't install any update. But I can install any other software. When it comes to the update - the same "unable to connect to the Adobe servers.

    If I go on the Direct download site, complete all 7 steps and try to download any application, I get the error screen (and I try to any browser):

    Screen Shot 2015-05-06 at 19.19.30 copy.jpg

    So, my question is - how can I install updates?

    http://swupdl.Adobe.com/updates/OOBE/aam20/Mac/AdobePhotoshopCC2014-15.0/15.2.2/Setup.dmg

  • I need the English version of Photoshop and Lightroom.  The problem is that I live in Barcelona in Spain and Suffolk, Virginia.  My Bank and credit cards are all in the USA. How can I set up the plan of photography.  I want to pay the price of the English

    I need the English version of Photoshop and Lightroom.  The problem is that I live in Barcelona in Spain and Suffolk, Virginia.  My Bank and credit cards are all in the USA. How can I set up the plan of photography.  I want to pay the price of the English version.

    Hi Larry,

    I see that you have you have a creative with email even cloud as with forums account and some countries such as the Spain.

    To order the creative cloud with a credit card the United States, you must have an Adobe ID with United States in your country.

    The country store & the Adobe ID, payment details must be same.

    For tax reasons, it is not possible to change the country associated with an existing Adobe ID. To work around the problem, you can create a new Adobe ID to the e-mail address associated with your existing Adobe ID see the link for instructions:

    Change the country associated with your Adobe ID

    If you wish to contact our support group for assistance, please visit this link: (be sure to connect to adobe.com with your Adobe ID first)

    CC_membership-account-payment-support

    Hope this information is useful.

  • I have a subscription to CC Photoshop and Lightroom. I bought a new Apple MacBook Pro last week. I had Adobe shadow my computer to download both programs on my computer. Downloads succeeded, but now my problem is that nothing has been transferred?

    I have a subscription to CC Photoshop and Lightroom. I bought a new Apple MacBook Pro last week. I had Adobe shadow my computer to download both programs on my computer. Downloads succeeded, but now my problem is that nothing has been transferred? I have photos and user presets on my old computer in lightroom, but nothing transferred. Also, it is show on this computer I have 5 Lightroom, but team support pulled up to my account today and downloaded lightroom cc if it still means something. I am a new photographer and green not computer savvy. I am totally confused with no further assistance from Adobe.

    It's pretty normal. All your images are always on your old computer and you transfer those to your new computer. Just transfer them as well as your catalog file and opens in Lightroom on the new computer. For presets, you need to transfer files, preferences and presets that are hidden in folders hidden on the Mac. Therefore, with the Mac, when I update the machines, I'm usually just restore from a backup on the new computer (very easy with Time Machine backups) or directly from the old machine (a little harder). This will give all files and settings and the software installed on the old machine immediately and you can just continue. Is not something that Adobe can really help you with either said by the way, but you might have someone from the Apple Store help you with that, if you are not comfortable with moving files to a new computer.

    Cc of Lightroom is simply a version update of Lightroom 5. CC requires a monthly subscription that pay you apparently. You did not use the software you pay for if you use 5 Lightroom on the old machine.

  • Hello, I bought the plan of photography, but Photoshop and Lightroom appear as trial only. I have already disconnected and record creative cloud but the problem persists :(

    I had used a test of Lightroom, but then he expired. So yesterday, I bought the photograph that supposedly includes Photoshop and Lightroom, but Phosothop only gives me the option of trial and Lightroom will not work because it says that the trial has expired.

    sd.JPG

    And my account

    plan.JPG

    I see you have a subscription of photography under the same email that you use with the forums, but it has not been activated.

    To correct the hosts file by using the cleaning tool: -.

    https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

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