Problems with access to Web sites in the laptop of my mother, both wireless and ethernet connections

Original title: Internet issues

My mother's laptop has suddenly stopped to access Web sites. I tried to explore, Firefox and Chrome using both wireless and ethernet... connections we both century link and I tried the two houses... my works laptop on both networks. All three browsers connect to the internet, but not all pages opens. I ran the store and he told me that I should look online for more help... which is not the case, but it cannot determine the problem. Any ideas?

Hello

Welcome to the Microsoft community.

I understand that you have a problem with access to Web sites. We apologize for the inconvenience caused to you and appreciates your efforts to try to resolve the problem.

I would like to know the details below to help you better

  1. Do you receive an error message/code when you access Web sites?
  2. Do you think that any symbol with exclamation on the icon of this internet access on the taskbar (right)?

I ask you to try the steps in the Microsoft Help article below and check if it helps.

Why can't I connect to the Internet?

http://Windows.Microsoft.com/en-us/Windows/cant-connect-Internet#1TC=Windows-7

Also I ask you to reset TCP/IP and check if it helps.

How to reset TCP/IP using the NetShell utility
http://support.Microsoft.com/kb/299357/en-us

Keep us updated on the issue to help you better.

Tags: Windows

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