Problems with Adobe Creative Cloud

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• Hello, my name is Elias. I'm having problems with Adobe Creative Cloud, I wrote an email is not correct and I can't change it. How to fix?

  Hello, my name is Elias. I'm having problems with Adobe Creative Cloud, I wrote an email is not correct and I can't change it. How to fix it?

  Hello

  See the following topics:

  Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  CC has a fake email, can not change

  Hope that helps!

  Kind regards

  Sheena

• Hello, I have problems with Adobe Creative cloud to open it in Windows 10

  
  

  Hello, I have problems with Adobe Creative cloud to open it in Windows 10

  Please try run as administrator. Is there any message you get at the launch of the cloud creative app?

• several problems with adobe creative cloud desktop (win7/8)

  I installed the application adobe creative cloud on two computers, one with win 7 64 bit and the other a win 8. It works with any of them

  Win 7:

  I can start the application, log in and click the button install for my programs (Lightroom and Photoshop), but the bar for the State of the installation just stay at 0%. I tried twice, reinstalled the app, but it made no difference.

  I have an old installation of Photoshop CS6 and Lightroom 4.4 on this computer, this may cause of these problems? But I don't want to delete it, because otherwise I would have no photoshop at all to work with...

  Today I couldn't even start the creative cloud desktop application, you can click it but nothing happens.

  Win 8:

  I installed the creative cloud desktop application, I can start but I only get this blue spinning wheel and nothing happens. When I close the application, it will start again automatically 5 minutes later, of course with nothing past this wheel that turns, really boring after awhile.

  Please help me, I don't know what more can be done. And I don't want to remove the existing versions of Lightroom and Photoshop, because I need in my workflow every day :/

  Yes Daniel.

  You can try to download the application from the link below:

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

• Several problems with Adobe Creative cloud app.

  I have several problems with the Adobe Creative Cloud application.

  1 CC Photoshop or prelude CC cross the bar of the 47% during installation. They constantly give me messages "Installation failed". When I click on "Learn more", I like that:

  "Installation failed."

  Errors during Installation. (7)

  More information"

  So, naturally, I click on more information to get the lifting against me following (which no do I understand):

  Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR:   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ERROR: 12/01/13 13:16:06:425 | [INFO] |  | OOBE | DE |  |  |  | 6076 | ---------- CustomHook_Helperx64 ---- Start ----------  12/01/13 13:16:06:426 | [ERROR] |  | OOBE | DE |  |  |  | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0    ERROR: System check returned with error : -4  ------------------------------------------------------------------------------------- 

  2. I installed 5 Lightroom, then uninstalled. When I went back to re - install, the application Adobe Creative cloud wouldn't let me. He says that my 5 Lightroom is "up-to-date" and that it is in my article 'Your applications', not in the section 'find new applications '. I rechecked my programs and features in Control Panel, and it isn't here. I cleaned my registry and it is still there. I deleted the file "opm.db" in my OOBE folder and restarted CC - still nothing.

  I must say, guys. I'm not very happy with the time I spent just trying to install programs on my PC. While the plan is for it to be intuitive at a certain time, it is not very functional at the moment. No matter how much help you can provide me would be amazing - if you can provide it sooner than later, I'd be on the moon.

  Thank you.

  Hope this will help others record the amount of time this error I spent troubleshooting.  When you install Adobe InCopy CC, CC of Adobe InDesign, Adobe Photoshop CC, CC prelude Adobe and Adobe first Pro CC on a laptop Windows Pro 8.1, I an error similar to the one below.  Other installations of Adobe Acrobat XI Pro, Adobe affect effects CC, Adobe Audition CC, Adobe Bridge CC, CC of Adobe Illustrator, Adobe Lightroom 5 and Adobe SpeedGrade CC installed without error.  I ran across this test with a clean operating system, new construction to help isolate the problem.

  23/12/13 16:33:04:372 | [INFO] |  | OOBE. OF |  |  |  | 912 | 23/12/13 16:33:03:368 | [ERROR] |  | OOBE. OF |  |  |  | 6316 | Cannot load the name "CSInstallerCustomHookProc" C:\Program Files (x 86) library function \Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0

  I ran a minimum load of the operating system by stopping all non Microsoft services by running MSCONFIG. EXE and disabling and disabling all startup in the Task Manager, Startup tab items.  After restarting the laptop, I was then able to install CC of Adobe Photoshop and Adobe first Pro CC.  However, Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude always failed CC.  I needed to start safe mode and disable BitDefender Virus Shield and BitDefender Desktop Update Service and then restart mode Normal (services were always disabled). I continued and completed the installations of Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude CC.

  It seems that BitDefender is the process to load this function as a virus Trojan markup and stop installation.

• Problems with Adobe Creative Cloud package

  Hello community

  I have a problem with creative cloud Packager.

  I can very well pakage, but when I try to install the package on another mac, it just says installation failed after a few minutes, I can see that it installs Adobe Bridge in the dash but nothing more.

  The package includes Photoshop, Bridge, Muse, first, Illustrator, Indesign, After Effects, Dreamweaver, incopy, lightroom,

  The installation works fine if I try to install it on the mac, with that I made the package

  Mac im trying to install is on an imac 27 "5K 10,10 osx

  Hello again.

  I talked with Adobe Support, seemingly impossible to install the package of USB keys, you must transfer the files on the osx first and then install it locally.

• Problems with Adobe Creative Cloud plan purchases

  Hello, I am trying to buy creative cloud adobe but unfortunately it is not available in my country. I travel a lot and creative cloud concept is very useful for independent individual creators - but right now, it is only available with the "authorized dealers" and it is 30% more expensive then the plans online. Can you please advise how do?

  Thanks in advance.

  Please refer to: FAQ: is Creative cloud available in my country?

• Problem with Adobe Creative Cloud and Photoshop cc

  I can't download VAC - I can't open it (CreativeCloudSet - Up.exe), why? (Windows 10)

  I can't download Photoshop cc poster 'Error - could not find the path to the folder' although I'll choose the folder - in the end everything will be fine.

  Hello

  For Creative cloud, please see can't install Creative Cloud. Need help

  Cannot install creative cloud. Need help

  For Photoshop cc poster 'Error - could not find the path to the folder', please see Photoshop CC Setup error

  Let us know if this helps!

• Hello, I would like to know if my contract with Adobe Creative Cloud has been cancelled?

  Hello, I would like to know if my contract with Adobe Creative Cloud has been cancelled?

  A member of the staff may occur throughout, but if you want to try...

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I have a problem with my creative cloud subscription.

  I have a problem with my creative cloud subscription. I used the creative cloud for about 1 year now. I paid monthly fees for the Package of Adobe curriculum for about 1 year. (I pay 35200won (KRW) every month from 19) And today, I update my creative cloud to the CC2015 version, and now I have to use the free trial version. I can't use the previous version more. And I have to renew their subscription. I think that my membership things has a problem. So I think on my creative cloud membership cancellation, but my monthly payment is already in. In other words, I have to use free trial versions of the program (CC2015), but my money for June 20 to July 19 monthly rate has already contracted.  I want to get refund or some useful to the resolution of this problem. I'll wait for your answer.

  How to cancel a subscription cloud creative

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone (do not support the weekend)...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I'm just getting started with adobe creative cloud. I hace low loaded Media Encoder CC 2015 as well as first Pro CC 2015, but when every time I select apps in the app it says "download error please aontact costomer support". I tried to slow down

  I'm just getting started with adobe creative cloud. I hace low loaded Media Encoder CC 2015 as well as first Pro CC 2015, but when every time I select apps in the app it says "download error please aontact costomer support". I tried to reinstall the creative cloud by using the link provided and I also tried manually. I have Windows 7 with a 64 bit system.

  Hello

  I think that you have found the "download error" in the Apps Panel.

  Please check the help below document:

  Download error in the applications tab of Creative Cloud Desktop Application

  You can also view the threads below:

  https://forums.Adobe.com/thread/1832357

  Persistent Cloud error - error download - creative

  Re: Creative Cloud "Download error" message

  Kind regards

  Sheena

• How to change product with Adobe Creative Cloud Packager.

  Hello

  Have 12 servers Citrix XA 6.5 with Adobe Photoshop elements installed 11 currently on them.

  I want to upgrade to Adobe Photoshop elements with Adobe Creative Cloud Packager 13.

  For this, I have created a package with Adobe Creative packer of cloud, but can not choose when you create this package to upgrade rather than a new installation.

  Is this possible with Adobe Creative Cloud Packer? Or I have to buy another version of the PSE13 software (upgrade)?

  Thanks verry much for your helpful reply.

  With sincere friendships.

  Frank Jansen

  Frank,

  You will be able to use the same software you bought assuming you purchased volume licenses.

  You must create new installation package for PSE 13 as a result of process as below:

  Photoshop Elements 13 | First 13 items | Silent installation and deployment Instructions

  Thank you

  Florian

• Problems with updating creative cloud to desktop. (error code: 2)

  Problems with updating creative cloud to desktop. (error code: 2)

  Hi Mike,.

  You can follow the article: error: "unable to install". Creative Cloud Desktop that will help you get your number sets.

  Alternatively, you can follow the thread: Creative Cloud desktop could not be updated. () Error code: 2) where this issue is already addressed.

  Let us know if it works or not.

  Thank you

  Yann Arora

• I want to download the trial version of photoshop element, but I'm stuck with Adobe Creative Cloud stuff

  I want to download the trial version of photoshop element, but I'm stuck with Adobe Creative Cloud stuff?

  You can download the trial version of the software through the page linked below.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

• I bought an annual subscription from month to month with Adobe Creative Cloud. I have the applications installed on my Mac but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to dow

  I bought an annual subscription from month to month with Adobe Creative Cloud. I have installed on my Mac apps but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to download previous versions for my PC. What should I do? I can not even cancel my subscription because Adobe has hidden this option.

  Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html