Problems with BBC iPlayer Desktop and Adobe Air for Mac
I would be grateful to anyone who can help me with a problem I have on my laptop computer running Mac OS X Lion 10.7.3.I has problems running BBC iPlayer Desktop, and I suspect that it is caused by Adobe Air.
Recently, I was invited to update Adobe Air to the latest version (from February 2012) and after I updated the program, it started to cause problems when I used BBC iPlayer desktop.
The first problem is that I was unable to play any programs downloaded mode full screen-, I have noticed that the sound is played, not the video.
Secondly, a few weeks after the beginning of this problem, all my TV programs have mysteriously disappeared.
My last problem is that whenever I run the BBC iPlayer application it is impossible to download new programs - when I am connected to the internet, the application always says he's 'offline '.
I tried to solve the problem by rebooting my computer, uninstall and reinstall the BBC iPlayer, deactivation and reactivation of my firewall, connection to the internet in different places, but this has not solved the problem.
I tried to uninstall Adobe Air, but the installation package says it is "corrupted". So I tried to download and reinstall the application from the adobe website, but already, the computer recognizes that the application is installed. either - I can't uninstall or reinstall Adobe Air.
I contacted the support of BBC iPlayer and they are unable to help - direct me to your Web site. I have read several other topics of discussion published on this site but not found the solution that I'm looking.
Please some can help me to solve this problem, helping me to uninstall and reinstall Adobe Air for Mac?
I'm not very technical, mind - for example - I don't know what log files are or how to find them - so please explain as simply as possible.
Thank you in advance for your help!
Ryan
Hi Ryan,
Could you try to delete the folder preferences of BBC iPlayer then restarting iPlayer to see if that helps? You should be able to find this in ~/Library/preferences. Find the folder from BBCiPlayerDesktop and a long series of characters and move or rename this folder.
Thank you
Chris
Tags: Adobe AIR
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