Problems with C410a printer HP scanning stay connected

I have a Dell dimension 8300 with Windows XP Home Edition computer. My printer is a HP Photosmart Premium 410a. After the installation of the printer will work for a few minutes before showing disconnected in the HP Solutions Center. All the while there is a window that keeps popping up stating, "Please wait while Windows configures analysis."  After using the HP diagnostic program, it is said the scan driver is missing or damaged. I uninstalled the printer uninstall many times using level 1 and 2, Level3, Level4. Only uninstall Level4 allows me to reinstall the program except that it will not install the fax. I installed on that same computer a HP Photosmart 7960 and an HP Photosmart 100 printer. No printer Wth these two problems.

I find that the C410 display even if the Solution Center says it is disconnected.

Please notify.

Thank you

Hi Sleuth77,

How long is the USB cable?

Have you tried to use a new cable or a port on the computer?

Tags: HP Printers

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