Problems with DVD burning software

I have ulead DVD installed on my pc but then had an accident so had to reinstall when I tried all I get is error code 6002. I followed the instructions provided with the error code, but it made no difference. Today, I tried to install Pinnacle Studio Plus, and I get the same error message. Ive stopped other programs, empty the temp folder and still no joy. Help please.

Hello

Can you please tell us which laptop model and operating system do you use?

Tags: Toshiba

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