Problems with error Windows Media Player, that Windows Media Player is not installed on the computer.

We have a computer that is running Windows 7 and (I think) Windows Media Player 12.  When I start ==> all programs ==> windows media player, the program starts and it seems to work.  It is a work computer, so no video or audio file is saved.

We have an online seminar that the user wants to participate in, and when we click on the link to get the webinar, an error message appears saying that Windows Media Player is not installed on the computer.

We use Firefox (version reasonably updated, but do not know which) for internet.

I used the "fix it" tool on the website of Microsoft, but that does not solve anything.  He said it sets some configuration settings.  I thought that maybe uninstall and reinstall it can work, but I can't understand completely uninstall because it isn't in my list of programs in the control panel.

Any suggestions?

Thanks for any ideas you may have.

Nolan

(Moved to programs)

Uninstall and reinstall could be done by searching for and opening the option "turn on or off Windows features", but I don't think it will help.

Instead, what you need is a Windows Media Player plugin for your browser (Firefox).

But before you spend effort on it, I would test to see if it's really the solution.  Try to join your webinar with Internet Explorer (where the WMP plugin is built).  If it works, you can be reasonably sure to know how to make it work with Firefox.

Tags: Windows

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