Problems with HP laptop Pavilion dv7-5004tx with the sound and video is this laptop being recalled?

Hello I desperately need help.

I have a laptop HP Pavilion dv7-5004tx, which is about a month.

It's a really highy specced machine, 8 GB mem 1 GB card video etc.

The problem is that when it video or audio playe he stutter along. I sent to hp about this problem and they do not come back to me? It is currently running windows 7 64 bit home edition.

The model number does not exist when I search the site of HP?

I noticed on some laptop computer review sites that it was be recalled, but it was the only information I could get. No specefics.

I would really appreciate help from anyone out there? It seems as if HP tries to hidden it? There is no information about this laptop on any one of these sites (that I could find) and model number doesent exist on their site either.

I think I have found a solution to my stuttering audio and video playback. I disabled the HP 3d drivegaurd software and so far it seems fine. After a search in any of the HP forums support I discovered a number of people have had similar problems with various portable computers HP.

The solution seems to be to disable the car care software? HP aware of this and they do nothing to solve the problems with the drivegaurd software?

Tags: Notebooks

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