problems with hp pavilion dv3510nr

I bought 2 of these books in January because my wife was going to Iraq for 6 months and we wanted to use the video to talk to eachother. At first his cell phone worked perfectly and then all of a sudden she has problems starting. She informed me that as soon as she turns on the laptop that she hears a loud "thud" and gets a black screen and nothing happens at all except the keyboard lights work. Sometimes, she waited until 5 minutes, but still nothing. To operate sometimes she removed the battery and operate on sector only and it sometimes lights up with a blue screen with no text or drawing: just blue screen empty, then Windows starts. Other times she had to run on battery only and the same situation occurs. Anyone encountered this before? I guess that this thing must be returned in guarantee.

Thanks in advance.

It is a problem with the BIOS of the laptop.  The best solution is to send to HP as the laptop is under a 2-year warranty and you have thwe guaranteed - the laptop was recently published.   Good luck.

Tags: Notebooks

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