Problems with the blue screen of death (when my computer is shut down)

I get a blue screen of death on occasion, when shutting down my computer (Windows XP, Dell Vostro). It started happening after I installed the latest version of the Synology NAS software. This is the message: BCCode: 100000d 1 BCP1: BA3F1F20 BCP2: 00000002 BCP3: 00000008 BCP4: BA3F1F20 OSVer: 5_1_2600 SP: 3_0 product: 256_1. Additional technical information: C:\DOCUME~1\admin\LOCALS~1\Temp\WER4098.dir00\Mini021112-01.dmp and C:\DOCUME~1\admin\LOCALS~1\Temp\WER4098.dir00\sysdata.xml.

Not sure if it is related to the installation or if it is another problem. Any advice would be appreciated.

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The minidump file showed a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) referencing the usbccgp.sys (common class generic Parent Driver USB):

BUCKET_ID: 0xD1_CODE_AV_BAD_IP_usbccgp+ 1f20

The spoolsv.exe (print spooler service) is the process that crashed.

You have recently installed a USB printer?

In any case there may be a problem with the USB stack in Windows XP Service Pack 3 so I recommend you to install the following fix can correct a problem of 'timing' of USB that can be useful for the error you receive:

http://support.Microsoft.com/kb/969238

There is a link at the top of the article to request the hotfix.

There was a driver of Synology (busenum.sys) loaded during the crash, but it does not appear to be involved in the accident.

Tags: Windows

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