Problems with the DVD on Pavilion dv6-2010sa

HP Pavilion dv6-2010sa laptop computer (under Windows 7 x 64), I bought less than a week ago.

I started the disk recovery software to back up my OS in the event of future disasters.

I used a DVD + disc, so it would take 3 discs to do the recovery disks.

First DVD completed successfully. Software asked me to enter the disk 2.

This is where I started to have problems.

Drive recovery software couldn't recognize my blank dvd +.

The drive makes a lot of noise, but then stopped making noise.

I tried a few other DVDs +, but to no avail.

I rebooted the computer laptop and tried but same problem.

So I tried to play a dvd movie to see if it was the disk recovery software or the dvd player.

He would not play a dvd movie.

I also tried to play an audio CD but the same problem.

The drive icon appears in Windows Explorer, but does not display any info (or open the CD / DVD) when I have a CD or a DVD in there.

So it seems to be a problem with the DVD-> grateful not any CD / DVD

If someone can advise?

PS. I searched the driver DVD (so I could Reinstall driver) but the HP Web site does not contain the driver for 2010sa (DVD software only)

Thanks in advance

Gary

Problem solved.

Uninstall the device dvd player:

-Device Manager > do a right-click post dvd/cd player > uninstall the device

Restart the laptop and OS will reinstall the driver and the DVD/CD drive should start working again (well this is what has happened to me)

Tags: HP HP Desktops

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