problems with the internet connectivity and card # 2 microsoft tun miniport

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• Problems with the internet connectivity and support

  I have a HP Pavilion Elite HPE-510y running Windows 7 service pack 1, 64-bit, and now I'm having problems with getting updates requiring internet to install. There is nothing wrong with the router of my family. I tried to put my desk right next to the router since I use a wireless connection, it did not work. Not even when I plugged the router it still didn't work. Diagnosis, troubleshooting and self-help does not identify the problems that are there. There is no sign of the virus. I tried toggling with the security, firewalls, options and reconnect to the internet. Nothing is fixed. Windows is unable to use the online services. Flash Adobe updates do not install limit I can watch YouTube amout. Norton Antivirus will not install updates with Liveupdate and difficulty of internet connectivity. I can't go through the itunes store. I can't even get the Microsoft Word dictionary. Whenever it is said, I don't have an internet connection, and I can always look up on the web, no matter how far I am. Cela and cannot load configuration error 8921-251 which. Windows updates always work for some reason any. I am at a total loss and spend nights trying to figure it out. I could really use some help.

  It seems that this Norton Security...

  «LiveUpdate_solved"in «Norton 360"»

  The article of the author "rab60" contains detailed instructions on the Live Update solution.

  You could try a more thorough search of Norton Community Forum... I do not use Norton and cannot comment on if none of the solutions work.

• When I try to record photoshop mi account, there is a problem with the internet connection and I can't continue. How can I solve it?

  I bought a book on Photoshop CS many years ago, and once I installed it in my computer it says I should I enroll the account in order to use Photoshop (or something similar), and it also has a link to go directly to the website of the registry. The problem comes when I try to access this link given, which is an internet link. It appears that my Internet connection is not secure, so I'm not allowed to continue the process, even if I don't really no problem with the connection. As I'm talking about an older version of Photoshop CD, the problem might be that something related to the incompatibility with my version of microsoft. How can I solve this problem, if there is no possible solution?

  Hello

  You can try to use a different browser for this. You can also save the product key by following the steps

  (1) connect to Adobe.com/accounts

  2) click on the plans and the product.

  3) click view your products.

  (4) enter your serial under register no. your products

• Problems with the internet connection, Aspire V15 - V3 - 575G

  Hi, I bought a new laptop and have problems with the internet connection without having to install other programs.

  The problems are the following:

  • I use an ethernet cable to connect and just after passing on the laptop, there is no Internet connection at all. I have to restart the router to do.
  • When downloading or uploading brokes down at intervals of 30 seconds - 1 minute. It is not always the same. Sometimes it works 3 minutes, but it is not enough.

  He has Win10... With my old laptop with Win7, I had no such problems. I do not change ISP.

  I don't know what to do to fix it. I have not tried to uninstall Acer applications yet. Have you experienced something similar?

  Thank you very much for the reply.

  Plese try this:

  device, right-click on your network card Realtek Manager choose uninstall and tick to uninstall the software if requested, restart, and then try again to install the downloaded driver.

• I have a problem with the internet connection frequently fall.

  A strange thing that baffles me is when I go to one of the houses of my friend, my new laptop has the greatest difficulty using his wifi. My laptop has no problem using someone elses and none of the features of my friend has a problem with its wifi. Even my old laptop has no problem.

  The internet will be always connected while at my friend's House, but he often will not load pages, going very slow if it charge anything and takes some time to re-establish the connection if it does not charge not all web pages. Its wifi is normally quite fast and this are speeds very abnormal and crashes, he's never experienced. Yet once again, only my new laptop knows this. It loses connection with the router, just with the internet. You will see often Skype lose connection and may stay connected for 1 to 10 seconds before it shuts down again.

  have tried to reinstall the wireless drivers but no luck. Reset the driver does nothing. Restarting the laptop does not help. Restart the router does nothing. Removing the router of my set up and you reconnect to it does nothing. Any help with this problem would be highly appreciated!

  Hello

  I apologize for the late response.
   
  Try to follow the steps of Wired and wireless network problem.

  Wireless and wired network problem

  http://Windows.Microsoft.com/en-GB/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

   

  How you access the Internet?

  You use Internet explorer or another browser to access the Internet?

   

  If you use Internet Explorer to access the Internet, refer to the given article:

  How to troubleshoot network connectivity problems in Internet Explorer

  http://support.Microsoft.com/kb/936211/en-us

   

  In addition, I would like to that you search all the disturbances between the router, but also computers.

  The common ones being-

  Microwave oven

  Cordless phones

  Fish tanks

   

  Try the steps and let us know the results.

   

  Thank you.

• Problems with the internet connection Wi - Fi

  I posted a few days ago that I recently switched internet providers, and since my laptop shows or says it is connected but when I click on something, it appears in the taskbar bottom right of the screen there is no internet connection, but still it always shows an internet connection.  I have the laptop configured to use the connection with a router that is installed on my main computer. There are no other problems with any of my other devices, other phones, tablets or smartphones.  It just seems to be this laptop.  Its a Vaio Sony, bought February 2012.  I tried what was suggested last time, go into the control panel and the activation of something.  Im not a tech person, please help.

  Thank you

  Christa,

  Try to ping of some sites like bing, msn and see if there is a request has expired.

  All you need to do is type 'ping www.bing.com' in the prompt without the quotes. See all lost packets.

  If the problem persists, then try to create a new network connection by following the steps of

  http://Windows.Microsoft.com/en-in/Windows7/setting-up-a-wireless-network

  In addition, through http://windows.microsoft.com/en-in/windows7/set-up-a-wireless-router

• Problems with the internet connection. TCP/IPv6

  Hello
  For almost 3 months now this problem has occurred and must still be resolved. So I hope that someone of you can help me. I apologize if messages similar to this has already been created, I couldn't find that helped.
  Ms, I have updated in fiber optic and changed my router. Everything worked smoothly for a day. My computer is wireless as it is located far from the router. He tries to connect, but say "restricted access". My router will restart literally itself then it will repeat on and on. My internet provider told me to uncheck the box where it says Internet Protocol Version 6 TCP/IPv6. Which it works fine now. One thing I noticed, is that after this, I can't play any of my games. For example, Dota 2. Everything works fine until I'm loading to connect in a match where he finishes loading but does not join in the actual game itself. It goes the same for left 4 dead 2. NAT packets are flowing only in 1 direction... an example would be less than.... I have very little experience in this area and I hope you can help me with this because waiting for responses from technician to my router takes a long time and not going anywhere at the moment.

  1. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="57" ack="9" rel="0" tm="8.090" wire="">
  2. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="58" ack="9" rel="0" tm="8.090" wire="">
  3. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="59" ack="10" rel="0" tm="8.090" wire="">
  4. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="60" ack="10" rel="0" tm="8.090" wire="">
  5. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="61" ack="10" rel="0" tm="8.090" wire="">
  6. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="62" ack="10" rel="0" tm="8.090" wire="">
  7. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="63" ack="10" rel="0" tm="8.090" wire="">
  8. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="0" ack="10" rel="0" tm="8.090" wire="">
  9. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="1" ack="10" rel="0" tm="8.090" wire="">
  10. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="2" ack="10" rel="0" tm="8.090" wire="">
  11. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="3" ack="10" rel="0" tm="8.090" wire="">
  12. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="4" ack="10" rel="0" tm="8.090" wire="">
  13. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="5" ack="10" rel="0" tm="8.090" wire="">
  14. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="6" ack="10" rel="0" tm="8.090" wire="">
  15. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="7" ack="10" rel="0" tm="8.090" wire="">
  16. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="8" ack="10" rel="0" tm="8.090" wire="">
  17. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="9" ack="10" rel="0" tm="8.090" wire="">
  18. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="10" ack="10" rel="0" tm="8.090" wire="">
  19. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="11" ack="10" rel="0" tm="8.090" wire="">
  20. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="12" ack="10" rel="0" tm="8.090" wire="">
  21. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="13" ack="10" rel="0" tm="8.090" wire="">
  22. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="14" ack="10" rel="0" tm="8.090" wire="">
  23. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="15" ack="10" rel="0" tm="8.090" wire="">
  24. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="16" ack="10" rel="0" tm="8.090" wire="">
  25. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="17" ack="10" rel="0" tm="8.090" wire="">
  26. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="18" ack="10" rel="0" tm="8.090" wire="">
  27. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="19" ack="10" rel="0" tm="8.090" wire="">
  28. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="20" ack="10" rel="0" tm="8.090" wire="">
  29. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="21" ack="10" rel="0" tm="8.090" wire="">
  30. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="22" ack="10" rel="0" tm="8.090" wire="">
  31. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="23" ack="10" rel="0" tm="8.090" wire="">
  32. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="24" ack="10" rel="0" tm="8.090" wire="">
  33. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="25" ack="10" rel="0" tm="8.090" wire="">
  34. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="26" ack="10" rel="0" tm="8.090" wire="">
  35. UDP<- client="" 208.78.165.14:27068:="" sz="16" seq="27" ack="10" rel="0" tm="8.090" wire="">

  You will need to change the firewall settings and also set up port forwarding on your router.

  Required ports for steam
  What ports I need to open my router or firewall for steam?
  https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711

• Problem with the Internet connection using IE7 and Windows Vista

  Hi all

  I don't know if I'm in the right forum, but I need someone, help please...

  I just bought a new XPS420 with Windows Vista Home Premium and IE7 already installed.  The 2-3 days, internet worked very well.  Now, whenever I open IE7, I get a message on the connection not found or something like that.  I did some research and some forums suggest to reset IE7 using Tools/Internet Options / Advanced.  It worked... but only temporarily.   After that I turned off my computer and turned back on later in the day, open to the top of IE7, it does not work yet.  If I turn off the modem, it does not.  If I do a reset, as shown above, it would work again.

  I finally called AT & T Tech support, but they could not diagnose the problem.  While we were on the phone and try to open and close IE7, and that is, I logged.  Then to test, I turned off the computer and turned it back on and of course, internet Explorer did not work.  The AT & T guy me open system information to check the properties of the network and all said that "this device works correctly.   He also suggested to disable my anti-virus program (I have preinstalled MacAfee), which I was very reluctant to do. So before you disable MacAfee, I tried IE and it worked, so I was happy.  I closed the browser and open it again and it worked; turned off the computer and turned it back and the browser did not work.  I already lost count how many times I had to do that!   When I click on diagnose the problem, I got a message on xxx.xxx.x.xx DNS. do not answer, as the server ping the remote host, but does not got a response.  On hearing this, the representative said that it must have something to do with Vista and that perhaps the OS has not been installed correctly and he suggested that I contact the place where I bought my computer and ask them to reinstall.

  He also asked me to install Firefox as an alternative.  When I did, it worked.  But IE7... at the time.  I could not afford to shut down my computer once again because I was already late to work, but I guess I'll find out later. But maybe I have to use Firefox if IE does not work.  I have not really tested who. Is the thing with Firefox, it is not compatible with our applications work as well as web pages, I am trying to access (I tried one before I left) a work t look the same and difficult to navigate. And it shows "protect on" on the lower right of the browser that performs the same way, he shows up on IE.

  Sorry for the long post, but I also need to evacuate.  The resolution could really be as simple as turn off the anti-virus?  But then, how to get us protected?

  Help, please!  I'm so desperate for a solution.  My mother also uses this computer to access its work files.

  Thank you
  Remms

  
  

• I installed AVG 9.0 and now I get the following MSN Explorer pop up of message.__You are unable to connect to your e-mail server. There may be a problem with your Internet connection, or a problem with the mail server. Pleas try again.

  I installed AVG 9.0 and now I get the MSN Explorer pop next message.
  You can not connect to your mail server. There may be a problem with your Internet connection, or a problem with the mail server. Pleas try again.

  Sure.  Analysis of your e-mail anti-virus program:

  • Can slow to receive and send messages, or even fail.
  • Can damage files of storage for messages that you've already sent and received, making it inaccessible messages.
  • Is not necessary.  If you receive an infected attachment and try to open it, the protective device in real time of your antivirus program will block the infection.

  Here are a few web pages accurately:

  Why you don't need your anti-virus program to scan your e-mail
  The other threat email: the Corruption of files in Outlook Express
  Why some antivirus software can change the settings in e-mail programs
  Email scanning - advantages and disadvantages

• When I start my computer I get the message "Windows Live Mesh, there might be a problem with your internet connection make sure computer connection and try again, I run Windows Vista"

  I run Windows Vista.   Recently on commissioning the first thing that appears on my screen is a 'Windows Live Mesh' message, "there could be a problem with your internet connection.

  connection.   Ensure that the computer is connected to the internet and try again".

  My computer is connected to the internet, and it works very well.   How can I get rid of this annoying message.

  I tried all means to find this file on my computer, but it does not appear to be

  Can you help me please

  Mike Gray

  Hello

  
  Were there any changes (hardware or software) to the computer before the show?
  
  Perform the check and the boot if the problem persists.
  
  To help resolve the error and other messages, you can start Windows XP, Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
  
  Note: Follow step 7 to reset the computer to start as usual after the boot process.
  
  http://support.Microsoft.com/kb/929135 
  
  Hope that helps.

• I get the message: Photoshop has encountered a problem with the display driver and has temporarily disabled GPU enhancements. Visit the Web site of the manufacturer of the video card for the latest version of the software.

  Photoshop has been giving me the warning:

  Photoshop has encountered a problem with the display driver and has temporarily disabled GPU enhancements. Visit the Web site of the manufacturer of the video card for the latest version of the software.

  Also other programs are affected.  I suspect a recent download of Adobe.  Can anyone HELP.

  No, it has nothing to do with updates of Adobe. There is a problem with your video card driver.

  Go directly to the Web site of the manufacturer of the GPU for updates (not Microsoft, not a System Builder).

• Problem with the network connection Wireless since installation of win 7.

  I ve just installed Windows 7 last week and no problems until yesterday when all of a sudden my laptop can´t to connect to my wireless network... Strange because my Iphone can't, so it seems like there is no problem with the network.
  And the funny part is that when it detects one network different, other than mine, it connects and works very well!

  I ve tried unplugging the laptop and Wi - Fi connection, but it just says that it can´t to connect to the network... He finds it, but when I click on connect it says only: No..

  What to do?

  Hi KlinzmannFussballspielerin,

  Welcome to the Microsoft Answers community.

  Before you try the procedure below, change the security settings for the firewall at various levels and check if the problem persists.

  I suggest you to update the network drivers.

  Steps to update of network driver:

  1. click on the Start button.

  2. in the search box type devmgmt.msc, and then press ENTER.

  3. Select the network device and right click on it

  4. now, select Properties.

  5. in the Properties window, on the driver tab, click Update driver.

  6. After installing the updates, restart the computer.

  For more information visit http://windows.microsoft.com/en-US/windows-vista/Finding-drivers-What-to-do-when-your-hardware-wont-work-with-Windows-Vista

  To solve your problem, try to turn on network discovery. To do this follow the steps below:

  1. Open advanced sharing settings by clicking the Start button, then Control Panel. In the search box, type network, click Network and sharing Center, and then, in the navigation pane, click on change settings for sharing advanced.

  2. click on the chevron to expand the current network profile.

  3. click turn on network discovery and then click on save changes. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  To learn more about this feature, please visit the below mentioned link:

  http://Windows.Microsoft.com/en-us/Windows7/what-is-network-discovery

  If the problem persists then I suggest you to reset the network adapter settings. Then follow the steps below

  To reset the stack TCP/IP go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:

  http://support.Microsoft.com/kb/299357

  Disable the IP helpdesk:

  1 hold the Windows key and type R, type "services.msc" (without the quotes) and press enter

  2. scroll down to the IP assistance service, right-click on it and select Properties

  3. in the drop-down list box that says "Automatic" or "Manual", set it to disabled and then click 'apply '.

  4. then click on "Stop" to stop the service from running in the current session

  5. click on OK to exit the dialog box

  Disable IPv6:

  Try to uninstall IPv6 on all interfaces, the removal of virtual cards of IPv6 and reset the TCP/IP stack. To remove the IPv6, go to the properties for each network adapter, and deselect the check box next to the Protocol "Internet Protocol version 6 (TCP/IPv6), which will turn off, or select it and click on uninstall, which withdraw power off the computer.» Then go into Device Manager and remove any 4to6 adapters, adapters miniport WUN or tunnel adapters.

  NOTE: You should do this for each network connection.

  Disable the DHCP broadcast flag: link: http://support.microsoft.com/default.aspx/kb/928233

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  http://support.Microsoft.com/kb/322756

  (How to back up and restore the registry in Windows)

  Windows Vista cannot obtain an IP address from certain routers or some non-Microsoft DHCP servers

  To resolve this issue, disable the DHCP BROADCAST flag in Windows Vista. To do this, follow these steps:

  1. Click Start, type regedit in the search box, and then click regedit in the list programs.

  If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

  2. Locate and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\ {GUID}

  3. in this registry path, click the (GUID) subkey that corresponds to the network adapter that is connected to the network.

  4. on the Edit menu, point to new, and then click DWORD (32-bit) value.

  5. in the new area #1, type DhcpConnEnableBcastFlagToggle and press ENTER.

  6 right-click DhcpConnEnableBcastFlagToggle, then click on modify.

  7. in the value data box, type 1 and then click OK.

  8. close the registry editor.

  By setting this registry key to 1, Windows Vista's trying to get an IP address using the BROADCAST flag in DHCP Discover packets. If that fails, he will try to obtain an IP address without using the BROADCAST flag in DHCP Discover packets.

  Hope this information is useful.

  Let me know if it worked.

  Thank you, and in what concerns:

  Umesh P - Microsoft Support

  Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ Microsoft answers feedback Forum and let us know what you think.

• Problems with our internet connection

  Hello, I have a all in one HP touchsmart PC (running windows 7), and he has problems with our internet connection. I dot know if it is in the right section, but this seems to be the best in the class.

  The rest of my house to connect to our router fine (iphone, iPad, computer laptop) except this PC. I CAN connect to the router, but 5 minutes or later, he has a X red on the connection and said "the settings saved on this computer do not match the requirements for the network" I looked everywhere online for this, but it remains stubbornly disconnects every time.

  I tried to delete the network and try again, but he still has a red X and the message more each time. I tried to connect and Ethernet cable, still no luck. I am very desperate to solve this problem, because it's what I use for games. Can someone help me please? It would mean the world to me if someone could help me solve this problem.

  If you don't mind keeping this Ethernet cable connected, you might have a solid connection if you come to turn off the wifi connection completely and rely only on the cable.

  Here's how:

  1. Press on + R to display the run box, type ncpa.cpl , and then press OK.
  2. Right click on the wireless network connection and choose disable.

  That's all.  You can always reactivate if you wish.

• Equium L10: Problem with the main battery and battery RTC

  Hello

  I have the Toshiba Equium L10 and it is about 14 months old and I have problems with the battery and how much time it takes after a full charge. I also have problems with the RTC battery and an ERROR 0271: check date and time settings message when I turn on the laptop.

  Regarding the battery, I can fully charge it upward in about 3 hours, but when I start to use it, apparently in the last few hours around one and a half or so and then it needs to be recharged. I can have down for about 40 minutes and then turn it off and come back later or in a day or two. How long should I expect from a fully charged battery?

  About the batttery RTC, it really becomes a pain and I only started to get the message of the ERROR 0271 start-up, in recent weeks. I can charge the battery pack and then leave for a few days, but when I turn it on, I get the message ERROR 0271 on the date and time incorrect. Surely after a full charge, the RTC battery should last longer than a few days?

  The manual says that if the RTC battery is exhausted or becomes weak, you must charge the battery of the CCF for 24 hours, in a different part of this manual indicates between 24 and 48 hours, but how can load you for long when the sections concerning the charging battery pack status after charging the battery you unplug the power adapter because leaving connected will shorten the life expectancy of the Battery Pack. So, how we can charge the battery of the CCF for 24 to 48 hours if we shouldn't leave the AC adapter plugged in once the battery is charged - which is nearly three hours. Suggestions about these problems would be appreciated.

  Besides we all know that it is easy to change the CMOS/RTC battery in your desktop base unit, but is it easy to change in a Toshiba Equium L10?

  Concerning

  Brave0

  Hi Brave0,

  The normal recommendation for the CMOS (RTC) battery is to leave the laptop connected to the power supply at least 12 hours when the main battery is fully charged. The charging circuit is going to hijack the current to the load automatically RTC battery and no current will be forwarded to your main battery.

  Recommendation do not leave the power adapter is plugged in the main battery is fully charged is really only applicable to older laptops that used no batteries Li - ion and therefore they had to be completely discharged before recharging to avoid any effect 'memory' of the battery.

  With modern Li-ion batteries, it is quite safe to leave the battery when fully charged and still power the laptop from the AC adapter. The charging circuit will pass all the battery charge if it is fully charged.

  Kind regards

• problem with the Finder - files and folders displaying incorrectly

  After acquiring a new iMac, I noticed a problem with the Finder - files and folders are displayed wrong (see table).

  This is what happens always after the files have been transferred from one folder to another. I was reminded of my days of using Mac OS in the 1980s when automatic setting of files was not so "automatic." I use Mac OS for decades and I don't remember the last time I had to think about GUI problems like that.

  Other problems in the graphical display of files and folders were introduced, such as when you have hundreds of files in a single folder, you end up deleting about 30 to 40 of them say in a particular section, and you end up with gaps of the ChartSpace where files used to be, that is the remaining files automatically rearrange themselves (fill in these gaps) - never. A week later, you open the folder, and the gap of GUI is still there.

  I decided to do a clean install of the operating system but nothing works.

  Is there some setting in Prefs I'm missing?

  

  Hi there highland99,

  Looks like your folder icons are not accommodating themselves automatically you plan to do. To me, this indicates that you have organize by the None value in the view menu. You can change the way files and folders are prepared automatically by clicking on view > reorganize by and selecting how you would like that fixed.

  Thank you for using communities of Apple Support.