Problems with the update subscription creative cloud

Yesterday I started getting a message when I tried to open Illustrator (or Photoshop).

renew subscription screen.jpg

Knowing that I bought the annual contract for the creative cloud, so I thought it was already authorized. So I chose "Try Again"and received the following message.

thank you screen.jpg

Despite the message in this box, Illustrator (and Photoshop) has always refused to open. Instead, the box 'renew your membership' will continue to pop up.

So I then chose "this software license. That seemed to work. Photoshop and Illustrator open.

However whenever I shut down the PC, I have to do the same thing all over again. When I am trying to use the software without an internet connection, I am simply out of luck. Nothing works.

Can I get help on where to look to see how these programs update their monthly check-in with CC. better yet some instructions on how to fix this would be appreciated.

Hi rachid,.

Yes, there is always a period of 7 days if payment was not able to process. You get a message that the subscription will expire in this case.

Tags: Adobe

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