Problems with VG350 fax line

We currently have a VG350 and run CUCM 8.6

We have a port configured and connected to a fax machine. When we call the number, the fax machine rings and we are able to meet the line if hang us a test set to it. When it is connected to the fax, if you call it the fax never picks up the line. We checked the fax and it is configured for an automatic response. We also tried to use a stand-alone POTS as a test and if you call it when it is connected to the fax machine, he will answer you. The only problem is when you use a line through the VG350. Any idea would be appreciated.

Hello

Did you put the gateway as sccp or mcgp?

I was wondering if you fax enabled on the gateway?

Tags: Cisco Support

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