Problems with WIFI with the Bold 9700 blackBerry Smartphones

My daughter recently bought a Bold 9700 and has problems with the help of the feature wi - fi.

It seems to connect OK to our wireless router, but the performance is pathetic & often give up entirely. It's so bad, she renounced the use of a wi - fi connection and must now connect via 3G. Obviously it's costs downlaods, plan and money, then I'll try to trouble shoot why wi - fi works so bad.

I ran the diagostics wi - fi and connection details are below. However I do not know how to interpret it and what other things to check. The report of wi - fi and other details on the phone & rtouter that we use is below. BTW all of our other wireless devices work correctly through the router.

I hope someone can help.

Thank you

Dog_Breath

Wireless diagnostic report

Security type: pre-shared Key (PSK)
Signal level:-53 dBm
Data connection speed: 54 Mbps
Status: Acquired network

Modem

Billion 7404

Handset

BlackBerry® 9700
Smartphone (3G, Wi - Fi)
V5.0.0.743 (Bundle 1254, platform 5.1.0.165)
3G bands 1,4,8
The kernel v3.8.5.85 encryption
Brand version: 1.0.70.695I
The micro Edition configuration: CLDC-1. 1
Micro Edition profile: MIDP - 2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition file Version: 1.0
Edition micro Bluetooth Version: 1.1
Micro Edition location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 2.7.0.84

Thank you all.

It took a while, but I finally managed to update to OS 6 and wifi is now humming along nicely. I was getting a lot faster than forward speed.

Certainly looks like my version of the OS 5 was the problem.

Tags: BlackBerry Smartphones

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