Problems with windows 7 Facebook scrabble. It changes the sceen and will not load the game. Any ideas?

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  =======================================
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  * Proceed at your own risk *.

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  Volunteer - MS - MVP - Digital Media Experience J - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

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  Hi S RAGAN,

  I suggest to perform the clean boot on your computer and check.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  To perform a clean boot on a computer, follow these steps.

  1. click on start, type msconfig in the search box and press ENTER.

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

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  If the same problem persists then, reset the Windows Update components and check.

  To reset the Windows Update components visit the link below and click on solve this button / follow the given steps to repair it yourself.
  http://support.Microsoft.com/kb/971058

  Hope this information is useful.
  Let me know if it worked.
   
  Thank you, and in what concerns:
  Umesh P - Microsoft Support

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