ProBook 4430: Windows 7 upgrade-> Windows 10 (HP ProtectTool problem)

Hey everybody,

I ran into a problem while improving my PC to 10 Windows and he said I need to uninstall HP protect tool which is also connected to 6 other products and I need to remove/uninstall all of them.

What do I do and is it safe to uninstall?

I can it download it again once I've upgraded to Windows 10 because I liked the face recognition software.

Hello

Thanks for posting in the HP Support forum. Welcome aboard!

Yes, you must decrypt your hard drive and you must uninstall the security software as HP tools protect.

In fact, Protect tools is old version. The most recent version of the same software is called HP Client Manager Security.

HP Client Manager (Protect tools) Security is just 'control center' of other applications.

You must uninstall all, finally protect tools, restart the computer.

Then, start the computer and connecting to Windows.

Do not attempt to remove the software, unless you are sure that you can bypass the login screen and boot on the Windows desktop.

You must open your security HP Client Manager / protect tools.

Authenticate with the Windows password or another option.

- First, if it is available in your version and if you - go to drive encryption and make sure that you DISABLE disk encryption hard while the disc gets decerypted. This can take a long time (hours or more to complete).

Reboot / restart the computer

- Second, if available in your version and if the case on your part, go into identifying information - fingerprints of the article and delete data

You can see how I created by these screenshots (these are for the most recent version, not to protect tools) > https://onedrive.live.com/redir?resid=73EA0FA259008E8! 107 & authkey =! AEyZq_GEDdnNQnE & ithint = file %2 c

When you're ready, you can try to uninstall all and restart the computer eventually.

Finally, you can upgrade to Windows 10. Here are a few tips and tricks > http://support.hp.com/us-en/document/c04730900

I'm afraid tools protect HP and HP customer security Manager are not compatible with Windows 10, not officially.

In view of the information >here<, officially="" supported="" are="" win="" 7="" and="" win="">

Windows Hello is free available in Windows 10 facial recognition function > http://www.windowscentral.com/how-set-windows-hello-facial-recognition-windows-10

Drive encryption (Bitlocker) may be also available according to the edition of your Windows.

I would like to know if it works for you. Please, give your feedback.

Tags: Notebooks

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