ProBook 455 L3P93ES G2 #ABZ: installation without end and return the video driver AMD R6 and R7 M260DX and stop on a black screen system

Hello, I'm in trouble with this problem. If anyone can help me, I appreciate a lot. Thank you in advance.

Laptop: HP ProBook 455 G2 L3P93ES #ABZ

Problem: windows back AMD R6 and R7 video driver to the old version of windows update install. Return process the screen come black and stop here.

Procedure, I followed:

  1. updating the bios with the latest version (M75_0141.bin)
  2. new facility created by HP Cloud recovery customer USB boot disk
  3. Install the drivers and programs of the HPSoftwareSetup.exe util
  4. Connect the network cable and upgrade the drivers and the HP Support tool programs assistant
  5. Install the software
  6. Join the Organization's domain
  7. Force Windows Update to version 1607 by the upgrade of Windows tool
  8. Windows Update

Item 4, at random, windows update 10 and return the driver from these versions:

  • 15.201.1301.0
  • 15.201.2301.0
  • 15.300.1025.1001

I don't have install the AMD specific video driver (Radeon Crimson Edition 16.7.3 software) or drivers from the Chipset AMD (Crimson edition 16.7.3) because when I try in a previous installation of test I had the same problems

To restore the display I have to start windows in safe mode and disable the two R6 and R7 display cards, and then restart. After that I can reactivate the cards one time.

This device first question first time I install Windows 10 the year in August (Yes, after a few days Windows 10 out)

Any help that will be much appreciate because I have to reinstall on 20 laptops for the school to start the day.

Thank you

ScuolaCarovana

Hello;

Let me welcome you on the HP forums!

From your description, it seems that, after you have installed the correct video driver for your ProBook (15.201.1301) AMD, Windows Update is then by installing a different driver on top of that, right version?

If this is the case, you must follow these instructions to STOP Windows update update drivers: how stop Windows 10 to update automatically the device drivers - windows Windows 10-10

Once you do this, you should not see updates to the pilot after that.

Good luck

Tags: Notebooks

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