ProBook 4710 s & ADI Soundmax driver Windows 7 64 bit

I recently installed a new hard drive in my HP Probook s 4710 and installed a new version of Windows 7 Professional 64 bit.

I'm unable to install the audio driver.  I downloaded the sound driver ADI SoundMax AD1984A for Microsoft Windows 7 sp45115.exe.

However, it will not be installed.  I get the error message is "the audio driver does not support your hardware.

In Device Manager, the driver is Microsoft High Definition Audio Driver 6.1.7600.16385.

Under control panel - sound playback device is Digital Audio HDMI, high definition Audio Device, not connected.  I'm unable to click set up or as a default value

When I place the mouse on the icon of audio bottom left it says that no speakers or headphones are connected.

Sorry, that didn't work.

I have the Eltebook from HP 6930p with the same audio chip.

You will see that it listed as one of the cell phones taken in charge by the same audio driver.

I have some questions for you to see if we can get the proper functioning.

1. When you installed first windows 7 without adding any driver, did you have audio?

I did when I installed W7. This is the version without SP1. So, I'd be a little surprised that your laptop uses the same audio chip like mine, than installed W7 without the audio work.

2. If you have audio after installing W7, you install the following drivers in the generally recommended installation order and restart after each individual installation of the following drivers?

This order being:

First of all, - Utility Intel Chipset Installation

Second, - graphics

Third, - Audio

If you answered no to this question, which might be the cause of the problem.

In this case, my recommendation would be to reinstall W7 and try again using the method described above.

Tags: Notebooks

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