processor intel core of HP pavilion P6-2142: want to do recovery USB for HP Pavilion...

trying to make a USB... says recovery space is 15.5 G... I tried a 16G and 32G USB and the * next button does not open for the task

Understand that the factory, which is what you get when you use the HP recovery media, erase the drive, deleting all data, settings, and applications.  He returned to the PC of the State is was in when you first unboxed it.

If that's what you want, then you need to order recovery HP media.  It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Tags: Notebooks

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