Product #: H5Q13AA #ABA, bad driver for hp device. CdRom SATA DVD has DS8A9SH

Hello, my HP Pavilion 23 (product #: H5Q13AA #ABA) suddenly had his CD/DVD-Rom stop working.

It's an hp device. CdRom SATA DVD has DS8A9SH.  I tried uninstalling the driver and using the HP troubleshooting tool.  Nothing seems to work.  Any suggestions?  The player is acting normally, apart from the computer not recognize (the disc spins when you put it in, etc.).

I am running Windows 8.1 with all updated.

When I try to update the driver, Windows says that it is up-to-date.  It gives me this error message in Device Manager:

Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

Thanks in advance!

Hello:

Please read the info at the link below.

One of the steps of resolution, 2, 3, 4 or 5 should solve the problem.

http://support.Microsoft.com/kb/314060

Tags: HP Desktops

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