Programs can not be started, or no response after the computer was not awake mode "Eve"

Dear Sir.

My lap top is under the VISTA system. Now the problem is that all programs can not be started or no response after the computer was not awake mode "Eve". I have to restart the computer to recover the computer to normal state.

Please please let me have your advice to return to my email address: * email address is removed from the privacy *.

Thank you very much!

Eric

Hi Eric,.

You can follow these steps:

Step 1: perform a clean boot to verify if an application or service is causing the problem.

See this article for more information on the clean boot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
 http://support.Microsoft.com/kb/929135

Steps to perform a clean boot:
a. click the ORB start on your desktop
b. type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
c. in the general tab, click Selective startup.
d. under Selective startup, clear the check box load startup items.
e. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
f. click OK.
g. When prompted, click on restart.

NOTE: Please check that you start the computer in normal mode after a repair. Follow step 7 article.

Step 2: Configure the power settings for keyboard, mouse, and other devices.

a. Click Start, click Control Panel, hardware and sound, and then click keyboard.
b. click on the Hardware tab, and then click the properties button.
c. click Change settings.
d. click the power management tab and verify that the allow this device to wake the computer is selected.
e. If "Allow this device to wake the computer" was not selected, select it and click OK.
Follow the same steps for the mouse as well.

If the problem persists, disconnect all non-essential devices (printers, scanners, USB drives). Restart the computer with only the original mouse, monitor, and
connected keyboard. If this solves the problem of sleep/wake, one of the devices was causing the problem. Replace a device at a time and test to see if the
problem occurs again. Continue adding devices and testing until you find the device that causes the problem.

Refer to this article for additional troubleshooting steps.


How to troubleshoot performance problems with sleep, hibernation and resume in Windows Vista:
http://support.Microsoft.com/kb/950686

Kind regards
Afzal Taher - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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