Project crashes when you open a HTM file

It's certainly a Monday. I encountered a new problem. I tried to add a new topic in a folder to a project of sub-project manager and then add a chart about it. When I tried to do, I got an error message saying that RoboHelp had met a probem and needs to close. I clicked on close, but instead of just close, RoboHelp locked up and I had to use the Windows XP Task Manager to close the application.

All other projects work well, but whenever I try to open an htm file in a project now, I get the same error message and everything crashes. The error message refers to the following:

AppName: robohtml.exe
ModName: iwysiwyg.dll

He also says that the error is written in C:\\windows\Temp\52d9_appcompat.txt but when I open the Temp folder, the text file does not exist. No idea of what is happening and how to fix it? There is a lot of content in this subproject and I can't afford to lose. Thank you.

EDIT: Just to let you know... the CHM file seems fine. When I open the file directly, everything works. When I open the project and try to open any topic to edit it, RoboHelp shuts.

-Travel

In fact, everything gets backed up to the server every night so if push comes to shove, I can bug people IT, if I can't fix something myself.

Problem solved, apparently. I tried closing and reopening RoboHelp with no luck, but after that I restarted my PC, everything was fine. I could open individual topics, make changes, and everything worked as expected.

Thank you for responding so quickly, Peter. I'm two for two, but the day is young (at least on this side of the pond). Thanks again.

Tags: Adobe

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