ProtectSmart 15-n267ca: battery not charging

Computer works when it is plugged in with the battery and the battery power, but will not work on battery alone. When it is plugged in to the power it says connected but does not support. Does this mean that my battery died or could there be another problem?

Thank you.

Hello @PFM21,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

I read your post about the battery issue and wanted to help you!

There may be a problem with the battery.  It is possible that the battery needs to be replaced.  First of all, try to review the following documents and let me know how it goes:

HP laptops - test and calibrate the battery (Windows 8)

HP laptops - battery not power Notebook or hold a Charge

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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