PSC2175: PSC 2175 does not print on Windows 8.1

PSC 2175 prints on Windows 8.1. Although it scanner and Windows recognizes that the printer is connected is not in Applications like Internet Explorer and Microsoft Office as an available printer even though it is listed in the hardware and printers. HP Print and Scan doctor says that the software is installed, however if you select "fix print" and says that the complete software solution is not installed. If you select "Make install", it says "Page not found". If you select "Drivers and software" and follow the instructions the software only lists is utility of Diagnostic Tools that expands to be install printer HP for Windows. When it works, it says that the printer drivers may not be loaded correctly. By following the instructions to fix the problem, it of just in a loop back to the original Panel, saying that the drivers do not seem to install correctly and try reinstalling the downlaod and install the wizard.

Hi @manzagol

It seems that diagnostic tools take you in circles. I'd be happy to help you, but I'm afraid that there is no feature complete and the software for the PSC 2175 for Windows 8 or 8.1.  Instead, you use a driver in OS. A printer driver is software that lets the computer run the printer.

I wonder if you can uninstall the driver in the OS and reinstall it again. I wonder if the instructions given in the following link may help you with this; Uninstall, disable, restore and update device drivers in Windows 8 / 7

I hope this helps.

Tags: HP Printers

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