'Pull out' black and pms for prepress?

Help please?

I work in Illustrator CS4 and finished 2 faces mailer/postcard for a customer in CMYK mode. After you send the final PDF to the customer, the customer has responded back to me with the request to their print provider for - "native file, with black and PMS burst." 

First - the file has been set up as CMYK, so I am asuming this is partly a lazy response/request? (not realizing it was created as a CMYK).

Second - I usually I send the commercial providers of print files in PDF format (quality of print or PDF / x: 1 has) - isn't it enough for them - and why?

I appreciate any idea on this for my own edification, and I would like to know if they asked for it because they don't have certain abilities to 'out' on their end? ... OR if it is because the files PDF does not provide editable (I thought they did)?

Finally, I would like more particularly know what measures should I take to prepare CMYK "exploded".  (Step by step please?)

Thank you much in advance.

Chemol

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From my experience, when a print provider requests a color "exploded" there simply want you to provide numbers that you want to match. For example, if there is a Pantone color, they only tell you what is this color number. In this way they can match the number based on the used stock. Of course, if there is no Pantone, you wouldn't 'out' Pantone colors. They might also want to run the job as a job of 5 color and want allows you to specify the Pantone color, you want to use as the 5th color (probably green).

The dark, they can just ask you to clarify this that black you used... they allow to check the fillings will meet their needs. Or that there even rich black present.

Regarding the native file... they may want to change the colors for the best output at their end - color correct photos in response to their environment, etc. There the customization on the piece? You know "Dear "? If there is that this could easily account for the need of native, especially if the customization is somewhat mixed, overprinted, or files taken from the trap of other colors.

Truth is... it's all guessing without direct communication with the printer. PDF/X-1 should be enough... but there may be very good reasons why the printer asks whether they are, especially if they are well known, large scale, printing house.

I never hesitate to find refuge impression with their applications... I will not hesitate to provide any customer with native files, however.

Tags: Illustrator

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