purchase did not bought failed

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• Hello, I created an account but I can not install the application, I need to maybe purchase did not package I chose was the students what I do?

  Hello, I created an account but I can not install the application, I need to maybe purchase did not package I chose was the students what I do?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Pokémon GO in-app purchase does not

  Hello

  Something does not work with Pokémon GO in-app purchase on our iPhones. We have a family sharing put in place for 2 iTunes accounts: woman (iPhone SE) and husband (iPhone 6s), organizer of the family. We have all two beautiful little last released (not beta) versions of iOs. All our purchases worked for centuries and that they were using the credit card of the husband (VISA). Husband bought successfully in-app stuff in Pokémon GO, but woman buying does not work, it reflects the basic errors, something like "payment could not be done." See all the steps and combinations, I've tried:

  1. Despite everything has worked in the past, we have checked that everything is configured correctly - credit card data are valid and verified and family sharing is OK. Tried to make a purchase - did not work.

  2. next, we removed the woman from family and added it, tried again once - did not work.

  3. then we removed the woman of family and tried to make a purchase with a credit card (MasterCard), card verification succeeded, but the in-app purchase did not

  4. then we entered the husband the wife apple credit card account, card verification succeeded, but the in-app purchase still does not work.

  It is very annoying and it seems now that the problem lies within the wife iTunes account, cause Pokémon works so the Bank also works... Guys do you have any idea what I might be missing? Or maybe its simply a bug and somebody has a solution for this?

  Thank you!

  Hello

  Given the steps that you have already tried, I suggest you contact iTunes Support for assistance:

  https://getsupport.Apple.com/

• I bought a terabyte of storage made this not carried over to the next month if I did not use all the storage?

  I bought a terabyte of storage a month and now I have only 5 GB, because I did not renew the terabyte of storage. Is the amount of staorage I haven't used postponed to the next month?

  As long as you keep paying the monthly fee, you keep the storage that has been purchased. If you are unable to renew next month, then you lose the additional storage space. It does not.

• I bought the iPhone 6 I have the cloud on which is active and I did not I have cloud id and password of any solution?

  I bought the iPhone 6 I have the cloud on which is active and I did not I have cloud id and password of any solution?

  Hey zeeshan137,

  I understand that you have purchased an iPhone who may have active locking activation. Here's an article on this topic and how to solve the problem:

  Turn off find my iPhone Activation Lock - Apple Support

  https://support.Apple.com/en-us/HT201441

  Thanks for being a part of the communities of Apple Support!

• Why am I being sent received for the purchase that I did not?

  Hello

  I just got the second email with a purchase on iTunes Store that I have not bought, this time for a Netflix subscription. The last time I just ignored him because I have never enter my details of credit card at Apple before, so there is no way that I'm recharged, and indeed my bank statements will confirm this. When I followed the instructions in the email it allows me to connect to my Apple ID and ask my name, but also the details of credit card to confirm my identity. I won't put my card details in as I did before. In addition, there is no lock secured by the URL which means that my data is secure.

  Normally I would dismiss just this kind of thing as spam, but the email looks so realistic and I can browse the apple site both the email itself and the link told me to click which makes me wonder. I would like to just some clarification on what is happening here.

  Thank you.

  Contact iTunes supports as soon as you can.

  https://www.Apple.com/support/iTunes/contact/

• I'm from the Argentina and I bought an Iphone in Miami 2 weeks ago. When I arrived to my country, I realized that the iphone did not work. There is no Apple store in the country of mi, but I am going to the Uruguay in the next few days. Can I change it he

  I'm from the Argentina and I bought an Iphone in Miami 2 weeks ago. When I arrived to my country, I realized that the iphone did not work. There is no Apple store in the country of mi, but I am going to the Uruguay in the next few days. Can I change it here?

  # Given that the iPhone was purchased from the United States which is the place you can have anything done using the guarantee. You or your agent must submit to Apple in the United States, because Apple does not accept foreign shipments.

• I bought Outlook Express online and was charged $ 179.00 twice but it did not.

  I bought Windows Professional 2010 September and 3 December 2011, he wasn't on my computer, and because I need access to my email, I tried to download Outlook Express and I was charged $ 179.00 per Microsoft Stor/Bibit.  It will not download so I tried again and was charged another $179.00 and still it did not download.  December 4, I inserted the disc for Office Professional 2010 and ran a repair and was able to fix my 2010 program.  I would get a refund for the $358.00 I spent trying to download Outlook Express.

  Hello SuzanneRackett,

  Thanks for the reply!  You came on the Microsoft answers forum and we would have no documents or information on your purchase.  Advise you, you made this purchase through the Microsoft Online Store, I suggest you go to the link below for the Microsoft Online Store and speaking to someone out there.

  http://www.microsoftstore.com/store/msstore/DisplayHomePage

  Sales and support

  1-877-696-7786
  (1-877-MA-MS-BOUTIQUE

• Hello. I bought Lightroom, paid license 1 year view, did not have serial. E number and then past the 30 day trial and may not use the product or work more hard. I paid has been deducted from my credit card. How I'm going to work now?

  Hello. I bought Lightroom, paid license 1 year view, did not have serial. And number and then past the 30 day trial and may not use the product or work more hard. I paid has been deducted from my credit card. How I'm going to work now?

  Hi Sergior96769872,

  I saw your Adobe ID (email address), you used to post on the forums, and I see an active subscription on it.

  Please see Help below links: { make sure you use the same Adobe ID (email address) that you used to purchase the subscription }

  Connect and disconnect activate Cloud Creative applications

  Adobe Creative Cloud apps back in test mode after 2015 set CC to update

  * NOTE: Make sure that your firewall of your computer or security software firewall does not block Adobe, if you are not sure of it can just disable the firewall for a while and then log off and log on creative application of cloud and check.

  If it still gives you an error of the trial, then please refer to the troubleshooting listed below:

  If you are using MAC:

  1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  2 - right click on the Finder icon, then select the "Go - To" folder. You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

  ~/Library (it will open the folder of the user's library.)

  3. browse to the Application Support > Adobe > trash OOBE folder and folder AAM Updater

  4 - CUT any installed security software with firewall system.

  5 - go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change this anywhere (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)

  These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

  6 - restart the cloud creative app and connect

  
  

  If you use the WINDOW:

  1 complete the process / Task Manager tasks in the same order, as mentioned below the Manager tasks. See, Open the Task Manager

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  2 - C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

  3 - CUT any security software installed with firewall system, also if your having any browser Add On installed for blocking advertising that turn off too.

  These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

  4 - raise the cloud creative app and connect

  Let us know if that helps.

• I did not purchase request how the amount is deducted from my account without my knowledge

  Hello

  1. I did not purchase request how the amount is deducted from my account without my knowledge. I ask you to return the amount to my account

  2. you download the free app and I have not purchased the app, I didn't purchase was deducted without my knowledge

  3. I ask you to bring the amount in my account and I will sue you to withdraw money from my account without my knowledge

  < re-titled by host >

  Maybe it's authorization is to identify yourself, the money will be in a few days.

  Read here: on the payment card's authorization in the iTunes Store - Apple Support

• receipt of invoice to itunes to purchase that I did not

  I got the Bill for purchases, that I did not on ITunes. The amount has been debited from my credit card account

  If this is the first time and is a small amount, see

  Is authorization: on the payment card's authorization in the iTunes Store - Apple Support

  Make sure that the Bill is really Apple and not a phishing scam.

• Hey I bought iphone 5, 4 years ago. Resetly I update yesterday suddelly asked for activation ID, so I put but did not work. Before I had to change an e-mail and I put in a new. Now demand for old e-mail and what is incorrect.

  Hey I bought iphone 5, 4 years ago. Resetly I update yesterday suddelly asked for activation ID, so I put but did not work. Before I had to change an e-mail and I put in a new. Now demand for old e-mail and what is incorrect. What should I do? I have new Id and worked, but not with my phone.

  I live in Slovakia and I bought this iphone in Florida USA

  Thank you, Maria Nagy

  Any ideas?

• Attempts to cancel the issue of the iTunes Store, I bought by the error, but it shows me massage like this: this purchase is not eligible for a refund. Please I need help. Thank you

  Try to cancel an article that I bought by the error, but the end of any process it says this: this purchase is not eligible for a refund.

  How can I cancel or refund this purchase?

  Thank you!

  Purchases are considered final (especially if they have been downloaded), if 'report a problem' does not (http://reportaproblem.apple.com) you can try to contact iTunes support via this page and see if they will refund/credit you: http://www.apple.com/support/itunes/contact/

• Bought a second hand iphone 5 and my seller did not remove device to find my iphone and im too poor to buy a fresh iphone and my country does not have a retail store, so how do I get it removed icloud? Its imei is *.

  Bought a second hand iphone 5 and my seller did not remove device to find my iphone and im too poor to buy a fresh iphone and my country does not have a retail store, so how do I get it removed icloud? Its imei is *.

  Nobody here can help, and Apple will not help you to overcome the blocking of activation.  If the seller does not cooperate and remove the unit from their iCloud account, then you will never be able to use this device yourself.

  See disable find my iPhone Activation Lock - Apple Support

• bought a 2nd hand and former owner deleted the ipad opportunity ipad and reset to factory settings, but did not relize that that, he left his apple ID. He has no way of contacting first owner as he has moved to Mexico, what can that do?

  bought a 2nd hand and former owner deleted the ipad opportunity ipad and reset to factory settings, but did not relize that that, he left his apple ID. He has no way of contacting first owner as he has moved to Mexico, what can that do?

  If you are not able to contact the previous owner, there is nothing that either Apple or users here can do to help you.