px12-350r unable to join the domain - what now?

Hi all!

I hope you can give me some advice because at the moment I'm in a really silly situation, being probably locked out of my Iomega px12-350r.

Here is what happened:

* The device was successfully linked to my domain name Microsoft AD and worked with this config at least a year.

* I expanded the storage matrix, 2 days adding 2 drives. Everything went well and the end of the expansion, the new total disk space is displayed correctly in the web administration interface.

* After this, I restarted the device. After the reboot, I couldn't connect to the device more using my domain account. This account had administrative rights on the NAS and I connected on the NAS using this account before.

* I don't alter the domain infrastructure.

* I know that the device cannot join the domain more because I enabled e-mail notifications and he continues to send me "unable to join the domain".

I have already tried:

* Connection using the usual accounts: doesn't seem to work once the device is connected to a domain.

* Connection via SSH. Does not work, probably for the same reason as above.

I wasn't yet:

* The user manual mentions reset the admin password by pressing the reset on the back button. But this will only reset config (I'd be okay with it), or it will erase the data on the drives as well?

I'm from the Germany. Despite having purchased a service plan 24 x 7 hotline support German will only redirect me to the hotline American which claim to do only office, no SIN px12. I'm kinda in the middle of nowhere now. ;-)

Thanks for your help!

Best regards

Florian

Hi André,.

I fixed it without reboot - by chance.

In a desperate attempt, I tried to connect using the domain administrator account - and it worked! I don't remember giving any px12 admin permissions to this user and I certainly don't connect to the device using this user before. But the account has permissions to create computer accounts in the ad, and in the moment when I logged in the computer account of the AD px12 updated password.

I tell myself that the px12 has used the account admin for re - joining the domain. From the web interface, I could now do a sync AD and after that, all users of domain reworked.

So, if anyone has the same problem, try connecting the device with any account that has administrative rights on the whole of the field, even if you have not used the account on the device before. It can work for you, too.

Local accounts still do not work. I think that if the device is connected to a domain and the domain link is broken permanently, so it's only the reset button.

Andrew Merci for your support!

Best regards

Florian

Tags: Lenovo Products

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