PXE cannot start with XPS 13 9350

My company has recently had to buy a few new laptops due to expansion, and the XPS 12 9333 was no longer available, so we sold the XPS 13 9350 instead, having received assurance that it is the same system and everything will be supported as it was with the XPS 12. I ran through the normal steps in the BIOS to ensure a compatibility PXE boot (disable Secure Boot, select Startup inherited, etc. options), but when I hit the F12 key to try to perform a network boot I don't see the option in the start menu. All I see is Windows and the Samsung SSD Boot Manager. Someone at - it else here had this problem and managed to resolve it? We use Ethernet USB21000S2 StarTech adapters suggested, that Dell sold us.

Trying to deal with their customer support has proven me why I HATE DELL with a passion. Advised to my boss to go with ASUS or Lenovo, but she wanted to go with Dell because of a long-standing commercial relationship. You can not get someone who speaks clear English on line, you will need to explain your problem 10 times before you finally get someone who is able/willing to help. No one seems to understand what I meant by PXE boot or told me he is not allowed on their laptops.

Hi Rick,

Thanks for the reply. We have tried all the suggestions that you pointed out, but nothing has been able to get the Startech adapter to work. You don't know if it is related to two USB 3.0 ports or not, but it seems that the Startech USB21000 does not work with the Dell XPS 13 9350.

I had to buy an adapter Ethernet USB - C, and which went through without any problems. About 1/2 also took time to the Startech adapter took which was a pleasant surprise.

Tags: Dell Laptop

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