q159na flag 23: new all-in-one cannot get past Hello it screen

Hello
Just bought new hp all-in-one... and can spend the morning he screen
The mouse is on and the Receiver USB has been inserted in the mouse but does not work and the keyboard doesn't seem to be alive either. .. checked batteries in keyboard etc.
Can anyone help?
Thank you!

philipcrabtree

Hello;

Let me welcome you on the HP forums!

Since it is a relatively new machine, instead of hurt for hours to fix yourself, why not just let HP repair at our expense!

You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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