Q5 Q5 blackBerry can't see 4G

I just got the Q5 and BB on the mobile network, I can't see options for 2G, 2G and 3G and 3G. the 4G option is not available. I called my service provider and they said that if my phone has 4G I should be able to use their 4G network. Please how to do 4G cos that is the only reason for buying the Q5. Thank you.

Hello and welcome to the community!

There are a lot of '4G' refer:

If your model of device specific/submodel does not support 4G mobile service provider specific frequencies, you cannot use their 4G network. You need to check your specific sub-model Q5 number and see what specific 4G frequencies it supports and then ask your carrier if they operate on these frequencies.

Good luck!

Tags: BlackBerry Smartphones

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