Qosmio F60 series not stop correctly.

I bought this laptop Qosmio F60 series about two weeks, every time I have for the last week he was not able to close properly.
When I try to shut down it disconnects, the screen goes black them the fan runs squarely! When I try to put just the hibernation of machine or sleep it will carry out the fine job, but when I start from that point once again it breaks/jam on screen the journal password.

Can someone help me please?

Hello

Maybe did you install additional software that runs in background und blocks stop?
Have you noticed that from day one with the factory settings?

Tags: Toshiba

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