Qosmio G10: Scanner uninstall problems - cannot load the external DLL

I tried to uninstall an old scanner HP my Qosmio G10 and received the message - internal error unable to load or call external DLL, please contact you provider for more information. If I could use the product to restore disc and all saved this would restore the system to the way I bought it or are ther programs on the CD-ROM tools & utilities.

I am a novice at this so any help is appreciated. Thank you emdpar

HI Michael,

You can certainly use the recovery of the product CD to re - install your system to its original state, but this seems a little extreme just to remove an old hardware device to your configuration. You should not need to use the tools and utilities disk unless it contains items that are not in the recovered system.

I assume the error with the uninstall wizard is because only the original installation used a product CD that cam with scanner HP and the missing DLL is on this CD.

Kind regards

Tags: Toshiba

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