Quad dv6t-7200 envy: laptop does not work without battery
The computer will run on battery but battery does not charge when it is plugged. However, the battery may charge if I turn off the computer or if I close the lid. In addition, the computer does not at all with the battery removed and just the power supply plugged. So, I know the power supply work it will charge the battery if the computer is off, but it would be nice if it would charge when the computer is turned on. I also tried the "hard reset" procedure, but it failed. The charged battery (9-cell Li ion) can run several hours depending on usage.
Hi @gdpuffs
Welcome to the Forums of HP Support!
I understand you are having some problems with the laptop battery, or it turn on/off with the battery removed.
You connect via the electrical bar/surge?
Have you tried to connect directly to a wall outlet, or a wall outlet different, to try to eliminate the possible problems power connection?
Using and testing the power adapter AC
Improve the performance of the battery (8, 7, Windows Vista)
You have a power to test with another adapter, and/or a spare battery to try?
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