Questions Charger HP Pavilion DV4-2165DX

Greetings!

I recently acquired this computer which has been used very little and well maintained for life.  I have problems with the charging system.  I tried to replace the battery (twice) with official HP for this laptop batteries.  If I insert the battery, the machine will start very well.  If I remove the paste and use one of the two power cords I have for this computer (the two HP OEM bricks/cables) it works perfectly.  However, if both are in the machine at the same time, it will use one or the other.  I downloaded executable diagnosis of HP battery, and it is said that the AC adapter is not turn on/off.  However, if I remove the battery, the laptop powers on with the AC adapter just fine.  This machine is running Windows 7 Ultimate, X 64-bit edition.  It has all updates and is not malicious software that I have just rebuilt the machine with copy of my Windows 7 manufacturer.  Can someone please help me, for the sake of my sanity

Thank you

Mike

IT technician

P.S. .......... I tried searching everywhere for someone who has the same problem, and I have not found anything close.

Its a motherboard hardware issue unfortunately.

Tags: Notebooks

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