Randomly, the screen is blank when the charger is connected; generally very well during the execution of a battery

We have a Dell Inspiron 6400 laptop.  When the charger is connected the screen will become black suddenly, and you can't seem to get the screen goes again.  It does not seem to close completely because when I press the power button twice (or more?) it brings back me to the password screen.

This only occurs when you run the battery, IE. not connected charger.  I bought a new charger thinking that was the problem, but the same thing with the new charger.

My only thought is that it could be the battery but unwilling to spend £60 on a new if it does not solve the problem.  And also the battery OK charges when the laptop is not activated.

Help needed please!  Thank you very much.

Hi Tiffany - Sorry a very very late thank you for your help on this.

I've been very busy and have therefore been put off watching it.  We have been surviving off the battery and when he runs out to paralyze the system / sleep mode and reload.  It became quite frustrating and that's why I've decided that I really need to fix this problem.

As you the advised, I went just through the safe mode and the problem occurred again glancing at your advice it seems there must be a hardware problem.  I had originally bought a spare power outlet, and this does not work then maybe it's the battery.  As you suggested, maybe a qualified support store is the best solution now.

Thank you once more!  I am very grateful.

Tags: Windows

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