Randomly turns off?

Then my father got me a 17 hp envy ts for Chrisrmas laptop. But since I got it, my laptop stops randomly.  My laptop would be entirely responsible and charge and he would be off. Sometimes it back, but lately she just stops completely. I removed the battery for a few minutes and put back in and it would work fine for a few minutes, but then it would be off again. Keep in mind I had only my laptop for 3 days. A brand new laptop shouldn't do that! Me and my Dad thinks that it is the battery, but we do not know with certainty. The laptop works perfectly fine in the morning but when I use it for more than an hour it starts turning off and so on. Anyone know what is happening? Any help is appreciated

Riserose,

Welcome to the HP Forum!

I'm sorry to hear that you have problems!  Not a very Christmas "Ho Ho Ho".

It is not usual that a new computer has problems, but it can happen.

The best thing to do would be to share your computer at the store where your father bought it.  Most of the stores have a policy of decent exchange for a computer that does not work right out of the box.  There is usually a time limit, which is a time limited, in which you are allowed to return the item for Exchange.  You should check with the store policy.

The next thing you could do is run tests on the computer.

If you think that the problem comes from the battery, take a look here:

Test and calibrate the battery (Windows 8)

It could be that you want to test the material on your own:

Screening of hardware failures (Windows 8)

It is perhaps possible that the plug you are using (where you plug in the laptop) has some kind of problem.  Try to use the computer in another part of the House.

It is possible that the voltage (electricity) from the decision-making is fluctuating.  This could cause problems.  If you can not do anything else, you could take the phone to your friend's House and see if it does the same thing.

===========================================================================================

You can call HP support directly - even if you dad decided not to buy the extended coverage, your computer is covered under warranty by HP.

Use this one:

Support Portal worldwide

Contact HP - worldwide

Contact telephone support HP - USA-

Guarantee required - us. and Canada

USA - contact HP / / Self-Help-Email - Chat

I hope you find a way to make your new notebook happy then you can be happy, too!

Click on the star of congratulations !

It's a nice way of saying 'Thank you' for help.

Tags: Notebooks

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