Range of computers HP Pavilion 500: cannot make a recovery disk usb on my new hp desktop computer

HI, I bought a Hp desktop computer yesterday in a store in Alberta.  Yesterday after I bought the computer told me the person in the store to do a recovery with a 32 GB USB disk.  So today, I tried several times to go to the app to create recovery disk provided with this hp desktop computer.  When the application starts it says please wait while a blue bar across a white bar.  So the next thing coming back, he says put your USB drive in and the box has a check in there to copy the recovery partition and it also says to ensure that your USB has 16 GB of storage to the partion.  Then under this window, the next wiich button is greyed or I can not click on this button.   The Cancel button witch. I can click.

What I would like to now that's what I can do to fix this and make me a recovery drive because nobody gave me a recovery cd to go wth this computer.

Thanks for your help is always appreciated.

some details that might be useful:

8.1 Windows 64-bit operating system

Equip the USB key before you run the utility to create recovery media and try again.

If the USB is not recognized as a removable disk, then it won't work. The fact that the next button is gray tells me that it is likely that you need to try a diferent of the flash player brand.

There are a number of brands known not to work with the utility. Unfortunately, the most common Sandisk brand, is one of them.   Transcend flash brand work readers

Tags: HP Desktops

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