Re: Black ink cartridge does not work
I'm having the same problem. New cartridge. I bought a pack of three for $59.00. I think to install a new one and return to the rest of the three Pack if one is defective. Don't know what else to do.
Please perform the below mentioned steps, which should solve the problem.
- Check the level of ink on the ink cartridges, it should be full of > 25%.
- Press on the SETUP ( button tool key icon), and then
- Press TOOLS , and then select CLEAN PRINTHEAD.
You may be able to execute the above mentioned as follows at least for 2 - 3 times.
If the problem persists, call the HP TECHNICAL SUPPORT for assistance.
If you are in the United States, the toll free # is 1-800-474-6836.
If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.
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Tags: HP Printers
Recently, I replaced the ink cartridges on my Photosmart 7510 C311A. These are all the "genuine HP cartridges ', full.
Black ink (with the symbol of the Pentagon) does not print, not at all. I ran through the standard troubleshooting steps:
Cleaning of printheads
Cleaning of copper contacts
* Check for a good evacuation
My colleague in the corridor as the printer even so I borrowed his black ink cartridge and tried: same problem. The printer does not record that there is a problem, but when I run printing tests, where there should be a black ink, there is absolutely none. All other colors print correctly.
The printer doesn't lack NOT of the printer "align" test however does not offer a suggestion of what to do from there. I've not seen - in test reports - an indiciation of the misalignment.
Suggestions on what to do now?
I had the same problem. I had replaced the empty cartridge black and suddenly, no ink. Finally, what has worked is
(1) I removed all the cartridges and cleaned the copper connectors with wet Publix.
(2) I got a wet paper towel and he pressed repeatedly on the silver circular vent that would be under the black cartridge. I did until no black came. Let it dry.
(3) I replaced all the cartridges and on the printer. I went to tools/clean the cartridge. I did it a couple of times and he finally printed black ink! I confirmed by going to tools/align, and align the cartridges successfully. He had kept before crashes when the black ink did not work.
Hello, I have checked the ink cartridges levels three color and just installed a new black ink cartridge. I did a test of color, which shows any blue. I did all three levels of cleaning the cartridge heads. The screen still shows that I have adequate levels of ink, but no blue out at all! There was a drop of blue outside the cartridge, so it's not like it is clogged. Thank you!
Hey @ccardot ,
I understand that you do not get any blue print!
That's really all that you can do and really all I can do you! The print head is probably the issue. Please contact HP phone Support and see what they can do to help.
If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.
HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.
I hope this helps. Have a great day and a wonderful new year!
I have a HP Officejet 6500 a and have an operating system of Windows 10 on a Dell Inspiron 15R. The printer does not print any black ink. I have genuine HP cartridges and the black cartridge is about 75% full. It was working properly until this morning. I downloaded your troubleshooting and everything seems fine. I ran the program cleaning head several times, but I can't always get black ink on a page. The other colors are fine. After the second head cleaning, I got a very small black image, but head cleaning has resulted in no black ink. I made sure that the wind had been reached on the cartridge and this problem occurs with wireless and hard wired connections. Time before, it happened and when I replaced the cartridge, it worked. After reading some of the messages on the map, it seems not to be the solution. I also hesitate to throw a cartridge that is only 25% used. Can you help me?Hello @robertj138,
My black cartridge stopped working after replace it with a new. I bought another one thinking that something was wrong with the new, than the one that I bought. Neither one worked. I cleaned the printer the printer heads, and who did not. I removed the print head and cleaned. That did not work. I aligned the printer, which failed. Color cartridges work fine. I unplugged the printer with it on and if kept off for 15 seconds and he turned his back. That did not work. I made sure that the document is aligned and only 20 sheets. That did not work. I made sure that the photo paper is not stored in the printer. That did not work. I confirmed that the wind is ok, and it is. That did not work.
My printer is 3 years old and I wouldn't expect that it no longer works. I tried all of the suggestions of this show. I'm so severe at this stage. Please, please if someone can help me. I'm counting on this printer for everything I do. I've never had a problem before, so this is not so expected.
Thanks, but I tried too many times. I went through all my cartridges new color in a week by train. I ended up calling the support team, and the head of the printer no longer works, so I end up buying a new printer. Thanks for the reply.
I have the HP Officejet 4500 series printer. When I repaled branch HP 901 black cartridge is new, the alignment page went without black, undetected illustrated message text. I went through all the step to check the ink level, to clean the print head, troubleshooting... .but was frustrated. The b & w document print at all. Please advice. Thank you very much.
What is the warranty ends on the day on the cartridge? (AAAA/MM/JJ) If it is under warranty I had advice contact our telephone support HP...
What is value?
The problem solved itself suddenly. Black works now! I don't know what he cured I have applied a single repair by turning off it and back on and at the time that doesn't seem to work. It took until a few days later, when I decided to try another printer that I found that it worked. Thanks to all who have tried to solve my problem!
My ink level is full. I just replaced my black cartridge (with genuine HP cartridges). No black is printing. I tried all the troubleshooting tips including the alignment of the printer, clean the print head. Remove and reinsert the cartridges. I replaced the cartridge several times during the past year is nothing new. Can't understand why black will not only be printed.
This is your last hope.
Watch the videos and if you can remove the printhead and clean, it might work.
Let us know...
I replaced the cartridge a few days ago and it was printing fine, but today, I tried to print something
and it was like all other lines... lines, it wasn't like there was just a spot of ink on the
paper anywhere in the line. After detach the cartrdige, can't do it back up again in the printer.
What could be wrong?
It would be useful to know what model of printer you have.
See you soon.
Black ink cartridge 564XL will work in the 6510 AIO printer?
A cartridge of the same size that the color cartridge would be the photo cartridge. This is not interechangable with the black cartridge, you will need a black cartridge.
I inherited a printer HP Deskjet 3070, which has already been used. I bought new ink cartridges, but when trying to install these has received the error message that I need to use the cartridges of the establishment to assess the ink levels and once this is done can change for the new cartridges.
Unfortunately, the printer cartridges comes with do not seem to be setting up those and now the printer accept the original or the new.
Does anyone know how I can go forward - it doesn't seem to be any problem with the printer?
Welcome to the HP Forums!
I see that your new ink cartridges do not work with your HP Deskjet 3070. I'm happy to help with this problem!
I would like to recommend please call our telephone support to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.
I just replaced my HP 56 cartridge in my old printer HP Deskjet 5552 - I use an iMac & when I try to print, I get the message error "black ink cartridge is not compatible with this printer.
It makes no sense that I replaced the cartridge many times before without ever having a problem.
I have already returned a cartridge to the store where it was a problem with the cartridge itself, but the same thing happened with a second.
Any suggestions gratefully received.
It usually take a few cleanings to operate.
The product name and number: e-all-in-one printer, HP Photosmart 5514 - B111h
Operating system: Windows 7 64-bit
Error message: no
Changes made to your system until the problem occurred: no
I went to copy the data on my printer and noticed the empty ink was passed out. Changed the black print cartridge
and now I can't print anything that has a black colour. Replaced by a new black ink cartridge and
Unable to copy or print everything about the color white. Do you have all the guests on troubleshooting
with no luck.
Y at - it something else that can be done? Would appreciate the help.
You can try the following troubleshooting link:
In particular, solution 6 can be useful in your situation - print diagnostic print quality / check that the supplies are properly ventilated / print head cleaning.
Hope this helps.
Putting in a new black ink cartridge the printer says it's there and full of new ink but when printing it don't use it. It happened the last time that I put in the black cartridge and I managed to do it finally work but don't remember what I did. Why is this happening?
With printing black ink is not like that, there are only a few things you can try, and it looks like you did most of them. If the steps described in the following paper the link did not help, then you might make a physical print head cleaning. Bob_Headrick gave the steps to do this in the post below. If none of this does not work, you can either replace the printhead by contacting the support of HP, or you will need to replace the printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.
HP Technical Support call case form:
Troubleshooting print quality problems:
Physical cleaning print head:
Black ink cartridge stopped working. I replaced the cartridge with a new cartridge, HP 564 XL. Used printer clean print head and Align tools. Received message 'alignment failed. Cartiridges are defined for quality parameters' the printer is off guaranteed so no help from HP. Does anyone have any suggestions as to what to do?
Welcome to the Forums of HP Support! I see that you have recently changed the black cartridge on your HP Photosmart 7520 and now you cannot print. You get a "alignment failed. Cartridges are defined for quality parameters "."
I wish you continue troubleshooting here: color or black ink not print
Complete all of THE steps and make sure that the cartridges are properly ventilated.
What are the results, you are FTA now to complete a successful harmonization?
This is a great question other clients may also wonder; Please click the "accept as Solution" if you think that this message has helped you, or could help others. You can easily say 'Thank you' by pressing the "Thumbs up" icon.
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