Re: Black ink cartridge does not work

I'm having the same problem.  New cartridge.  I bought a pack of three for $59.00.  I think to install a new one and return to the rest of the three Pack if one is defective.  Don't know what else to do.


Hello Traceey,

Please perform the below mentioned steps, which should solve the problem.

  1. Check the level of ink on the ink cartridges, it should be full of > 25%.
  2. Press on the SETUP ( button tool key icon), and then
  3. Press TOOLS , and then select CLEAN PRINTHEAD.

You may be able to execute the above mentioned as follows at least for 2 - 3 times.

If the problem persists, call the HP TECHNICAL SUPPORT for assistance.

If you are in the United States, the toll free # is 1-800-474-6836.

If you're not in the United States, and then connect to , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

Kind regards

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