Re: Creative cloud problem on new Mac after you use the Migration Wizard.

It is a terrible response.  I've migrated three days ago and am still stuck in a never-ending cycle of errors trying to get CC to function on my brand new MacBook pro.

Thanks for your follow-up.  I found myself on an online chat that guided me through a process to solve my problems.  The most common error was on the CC Apps page, where I have been informed a download error, with instructions to contact technical support or to download Creative Cloud.  It seemed that I needed a clean uninstall of CC, but whenever I tried to do, I received the message "CC uninstalled with some errors.  It's frustrating, because I was in need of a clean uninstall to reinstall, but I couldn't get a clean uninstall successfully.

I would add that some best solution from Adobe seems to be necessary for users who migrate between Macs.  I was quite careful to follow the instructions from Apple, including the update of apps installed before the migration.  I was expecting some problems during this migration, but honestly, the only problem I had was with Adobe CC.

In case this is useful with future users, here are the instructions of Nirvan in Adobe support that finally solved my problems:

Mudassir: Close the creative Cloud Desktop application.

Mudassir: Please open a Finder window, click go > go to folder.

Mudassir:, and then type as ~/Library/Application Support / and press ENTER.

Mudassir:, Please rename the folder Adobe as Adobe_old

Mudassir: Now open the folder search to spend once again, in this type/library/application support / this time and then click OK.

Mudassir: Notice that this time it's just/library and the ~ symbol is not included.

Mudassir: Now, rename new folder Adobe in Adobe_old

Mudassir: Now open the finder window and press it command + shift + U key.

Mudassir: It will open the Utilities folder, then remove the Adobe Application Manager and cloud file Adobe Creative.

Mudassir: Please now open utilities activity monitor.

Mudassir: Then find below process and end them one by one, if they are present:

Mudassir: 1 cloud creative

Mudassir: 2 CoreSync

Mudassir: 3 CCLibrary

Mudassir: 4 Office Adobe services

Mudassir: 5 broker IPC Adobe

Mudassir: 6 demon Adobe Crash

Mudassir: You can complete the AdobeUpdateDeamon as well.

John McGrann: Is not smoking. I should try to force quit?

Mudassir: Yes, you can try to force quit.

Mudassir: If it does not, please ignore it. After awhile, it will automatically timeout.

Mudassir: After that, please download and install Creative Cloud Desktop application using the link below:

Mudassir: http://creative.adobe.com/products/creative-cloud/

Mudassir: Please click on applications.

Mudassir: Also, you can remove the folders that we have renamed as Adobe_old under the places below:

Mudassir: 1. ~/Library/Application Support /.

Mudassir: 2 / Library/Application Support /.

Thanks for your follow-up, if - I appreciate it.

Tags: Adobe

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