Re-detection problem on a 9700 coverage status

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  If I go in ' control panel-> add devices ", the Add Device Wizard window will tell me it's looking two detectable Bluetooth devices found in the range. I went into control panel of-> see devices-> UGX (which resembles a bluetooth adapter bit) and there was no "bluetooth settings option when I would right click."

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  Once the BB is paired, tent windows install the drivers of the two newly discovered devices, then gives me an error and States that the drivers cannot be installed. It is said that it is impossible to install two drives, both devices are listed in the device as "Bluetooth Peripheral Device" Manager (Hardware ID BTHENUM\ {426c6163-6b42-6572-7279-44736b746f70} _LOCALMFG & 000D).

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  Hi Cptnnemo,

  How do you close the computer, you have your Blackberry?  As with any Bluetooth, the device must be 3-4 FEET away from being discovered.  Please follow the instructions on the MSFT made, then try to keep your 3-4 feet away and try the discovery mode.

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  Thanks for posting your query on the Microsoft Community.

  We regret the inconvenience caused to you. We will be happy to help you with your problem.

  This issue would have occurred as a result of obsolete or damaged or incompatible graphics card drivers.

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  1. in the search bar type Device Manager.

  2. open Device Manager and expand graphics card.

  3. right click on the device and select update drivers.

  Step 2: Refer to the steps in the below article to update drivers for graphics cards and check if it helps:

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