Re: Disable sleep mode

Hi I have the same problem.

My printer always goes to sleep and not wake up when printing.

Touch the power button then triggers a stop after which I have to restart the printer.

Accordingly, I am close and turn on my printer every 20 minutes!

My printer is a HP Officejet Pro 6830 and configured as a printer network via an ethernet cable.

The printer belongs to an Active Directory domain with a fixed IP address.

So, it seems that this configuration matches your previous answer to which the initiator of this discussion seems to not have answered.

Hope you can provide a solution

SGA33

Hi @SGA33,

Thank you for agreeing to Support HP Forums!

I noticed that you are having problems sleeping with your HP Officejet Pro 6830 e-all-in-one printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I see that you are connected to the network via a wired connection. There is a problem with the settings or firmware. Follow the steps below to see if we can determine the cause.

Disable IPV6 in front panel of the printer menu:

  1. Configuration menu
  2. Network configuration
  3. Advanced settings
  4. IPv6, select Disable.
  5. Restart the router and the printer.
  6. Enable the printer to go to sleep.
  7. Once the printer is in sleep mode, tap the screen to wake up the printer.
  8. What were the results?

NOTE: If you receive an error message that wireless is disabled when you use a wired connection, temporarily, unplug the ethernet cable and repeat the steps above.

If the problem persists, continue.

Restore the original network the printer settings

  1. In the printer control panel, press Setup.
  2. Select Network Configuration.
  3. Support on restore network settings.
  4. A message appears indicating that the default values of the network will be restored. Tap Yes. Disconnect the ethernet cable.
  5. Print the network configuration page and check the network settings have been reset.
  6. Now, let the printer go to sleep.
  7. Tap the screen to wake up the printer.
  8. What were the results?

Source

If the problem persists, try this reset and wait for sleep mode kick.

Restore the printer to the original configuration of the constructor

  1. In the printer control panel, press Setup.
  2. Touch the printer Maintenance.
  3. Support on restore.
  4. Support on restore defaults.
  5. A message appears indicating that the default values will be restored.
  6. A message appears indicating that the default values of the network have been restored. Support on restore.
  7. What were the results?

If the problem is resolved, there was a glitch or Eco setting interfere.

If the problem persists, upgrade the firmware of the printer.
What operating system do you use?

Depending on what operating system you run, click here to find the update of the firmware.

If all else fails, I recommend that we do semi full Reset. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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